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KMWorld NewsLinks - April 09, 2019

Features

Design Thinking for Tech Selection, Part 3: Ideate (Video)

In Part 3 of a 5-part series, Real Story Group's Jarrod Gingras discusses the ways organization can apply the 5 phases of design thinking in choosing the right tech, beginning with Phase 2: Ideate.

News

DocuSign expands partnership with Seal Software with latest investment

Additional intelligence and deeper AI partnerships will be added to DocuSign Agreement Cloud offering

ABBYY releases platform that works in tandem with AI to power the digital workforce

ABBYY Vantage empowers business users to accelerate digital transformation goals

Upland announces professional services automation solution suite

Knowledge-enabled suite includes resource management, project delivery, proposal automation, VoC, and new WorkCenter dashboard

KM In Practice

ExxonMobil to increase Permian profitability through partnership with Microsoft

The partnership includes an integrated cloud environment that collects real-time data from oil field assets spanning hundreds of miles

ViewPoints

3 trends that will shape CX In 2019  

To be flawless, chatbots and other AI-driven apps need to be in sync with the overall knowledge base

Cognitive Computing

Coming soon to your newsfeed —Ethics and AI

People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.