September/October 2023, Trend-Setting Products 2023 [Volume 32, Issue 5]
Automate Digitization and Support Your Full Information Management Lifecycle with Award-winning Access Unify
Integrating flawlessly into your existing infrastructure, Access Unify solutions ensure a streamlined, digital-first workflow, minimizing the need for extra training or staffing.
AvePoint: Collaborate with Confidence
AvePoint's Confidence Platform is the most advanced platform for SaaS and data management, purpose-built to migrate, manage, and protect SaaS applications and data, enabling transformation, governance, and compliance.
eGain - Eliminating content, knowhow, and analytics silos, creating one trusted source for AI-infused knowledge
An end-to-end solution that unifies and orchestrates all the building blocks needed for modern, KM, infused with conversational and generative AI, the Hub eliminates content, knowhow, and analytics silos, creating one trusted source for knowledge.
Kodak Alaris - aligning customers’ existing infrastructures to their future needs
From streamlining data capture, extracting key information, and delivering the right information to the right place at the right time, scanners and software from Kodak Alaris can meet each customer's unique business needs.
Lucidworks Integrates Generative AI with Fusion to Make Search a Superpower
Lucidworks can now seamlessly integrate with any large language model (LLM) and provide the necessary guardrails to validate Generative AI responses, ground them in truth, and minimize errors such as hallucinations.
Create Superior Digital Client Experiences with M-Files Hubshare
By enabling better visibility and information control across systems, repositories and stakeholders, M-Files provides organizations with a competitive advantage as they deliver higher-quality work with lower risk.
Mindbreeze InSpire Integrates with Large Language Models to Elevate Natural Language Question Answering
Mindbreeze InSpire captures, stores, and manages data within a company, allowing companies to benefit from incorporating pre-trained models trained on vast amounts of data.
Northern Light SinglePoint Users Receive Well-Informed Answers to their Specific Market & Competitive Intelligence Questions
Northern Light, by implementing generative AI, enable users of Northern Light SinglePoint™ portals to instantly receive well-informed answers to their specific questions, drawing upon only reliable, authoritative content sources.
Simplify Enterprise Content Lifecycle Complexities with Quark Publishing Platform (QPP) NextGen
40+ years of content complexity understanding and the latest AI technology have been infused into Quark Publishing Platform (QPP) NextGen, empowering enterprises to automate each stage of the content lifecycle and effectively create, collaborate, assemble and deliver high value content -often critical for businesses in regulated industries - to support business objectives.
RightAnswers—Better Knowledge Knowledge Management Means Better Customer Support
RightAnswers gives you the flexibility to connect all available knowledge sources and deliver relevant information to your customers, contact center agents, and across the enterprise. Discover the power of connected knowledge!
KMWorld Trend-Setting Products of 2023
To help showcase advanced products and services, each year, KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.
The user experience reimagined, thanks to AI
ChatGPT is well on its way to becoming synonymous with LLMs, but that's inaccurate. It's a digital agent that uses LLM techniques to understand prompts in natural language and perform various activities.
Data governance solves multiple KM challenges
Organizations are recognizing that effective data governance is ultimately more of a benefit than a burden. It increases efficiency by delivering trusted data, improves business processes, decreases data downtime, and reduces compliance risk. It also promotes data literacy throughout the enterprise.
JOIN US AT KMWORLD NOVEMBER 6–9, 2023 JW MARRIOTT WASHINGTON, D.C.
It's an exciting time for KM, with new technologies and new approaches sparking new opportunities. The KMWorld conference, the largest global gathering of KM thought leaders, practitioners, and authors, returns to Washington, D.C., this November.
Avoiding the wrath of illegal data
To mitigate the risks associated with illegal data, organizations need to implement data governance policies and procedures to ensure that all data is properly documented, stored, and maintained.
What are your chatbot’s pronouns?
We don't have pronouns by which we can address inanimate objects because we haven't had any occasions to have actual conversations with them.
The Future of the Future
Are you data-driven or knowledge-driven?
We no longer need to blindly accept the output of even the most sophisticated AI/ML platforms. In fact, we should not consider any artifact, whether produced by humans or machines, as valid knowledge unless it contains not only supporting data and analyses, including provenance, but also an explanation of the underlying plausibility.
Get your game on: KM skills needed for reliable use of LLMs
There is no questioning that generative AI is here to stay, but its use in mission-critical work has some way to go before it can be trusted and let loose.