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Competitive Intelligence
Competitive intelligence is the collection and analysis of data and information surrounding competitors and market trends. Competitive intelligence operations allow organizations to receive the vital information necessary to develop short- and long-term strategies and identify opportunities and weaknesses. See below for the latest competitive intelligence news, trends, and solutions.
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KMWorld 100 Companies That Matter in Knowledge Management 2021

Joyce Wells // 08 Mar 2021

How to Brand and Market Your KM Products (Video)

TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.

Joyce Wells // 02 Jun 2020

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

Lauren Trees and Mercy Harper // 15 Jan 2020

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

KMWorld Staff // 07 Jan 2020
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Capitalizing on the Data Economy: Why MDM and Data Governance Have Never Been More Critical

Platform-style MDM solutions in particular provide the data model flexibility to allow the business to develop a common data model, often for the first time in an enterprise

Bill O’Kane, VP and MDM Strategist, Profisee // 15 Mar 2021

Achieving a unified view for business without coding

The chief advantage of using a common data model method for business users is the codeless means by which they can define their own business logic

Digvijay “DV” Lamba, Founder and CEO, Lore IO // 23 Nov 2020

How AI will help to shape the new normal

To achieve its potential, there is no escaping the fact that AI must have accurate, clean, and managed data

Gregor Joeris, Chief Technology Officer of SER Group // 02 Sep 2020

Knowledge management and the impact of COVID-19

Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect

Joyce Wells // 13 May 2020
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Knowledge Management Whitepapers

6 Killer Applications for Artificial Intelligence in Customer Engagement Contact Centres

19 Apr 2021

Transform Customer Service with Next-Gen Knowledge

15 Apr 2021

The New Knowledge Management Required for Customer Service in the COVID Era

15 Apr 2021

The New Digital Customer Engagement for the New (Ab)Normal

15 Apr 2021
Competitive Intelligence Companies and Suppliers