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Competitive Intelligence
Competitive intelligence is the collection and analysis of data and information surrounding competitors and market trends. Competitive intelligence operations allow organizations to receive the vital information necessary to develop short- and long-term strategies and identify opportunities and weaknesses. See below for the latest competitive intelligence news, trends, and solutions.
Features

What’s ahead at KMWorld 2021

Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC

KMWorld Trend-Setting Products of 2021

To help showcase advanced products and services, each year KMWorld magazine looks for offerings that are designed to help organizations derive greater benefit from their information, share knowledge efficiently, make better decisions, enable compliance, effectively support employees, and communicate seamlessly with customers.

KMWorld 100 Companies That Matter in Knowledge Management 2021

How to Brand and Market Your KM Products (Video)

TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.

ViewPoints

Enhancing mobile engagement through the power of natural language processing

Advancements in technology have changed how customers engage with businesses, and it's becoming more evident that customers want to be met wherever they are, in their preferred channel

2021 Digital CX trends: What you need to know about what’s next

Don't settle for "back to normal"

The power and plight of personas

Research shows personalization can reduce customer acquisition costs by up to 50%, increase revenue by up to 15%, and boost marketing spend efficiency by up to 30%

Capitalizing on the data economy: Why MDM and data governance have never been more critical

Platform-style MDM solutions in particular provide the data model flexibility to allow the business to develop a common data model, often for the first time in an enterprise

Columns
Knowledge Management Whitepapers

How to protect Microsoft 365 from the NOBELIUM hackers' phishing attack

OIG's Microsoft 365 audit checklist and how to prepare for it

A Roadmap to Adaptive and Agile Enterprise Content Management

How Businesses Use AI for CX Success

Competitive Intelligence Companies and Suppliers