Founder, Deep Analysis
Alan Pelz-Sharpe is the founder of Deep Analysis, an advisory firm focused solely on disruption and innovation in information management. He has more than 25 years of experience in the IT industry, working with a wide variety of end-user organizations such as FedEx, Mayo Clinic, and Allstate and vendors ranging from Oracle and IBM to startups around the world. He was previously a partner at The Real Story Group, consulting director at Wipro, research director at 451, and vice president for North America at Ovum.
Articles by Alan Pelz-Sharpe
The effect of ChatGPT on KM
08 Mar 2023
At this peak of ChatGPT hype, we have to ask what value it may bring.
Introducing work intelligence systems
09 Jan 2023
Technological advances are significant and can bring huge benefits, but only as long as you understand that they can advise, augment, and support, but not replace, you.
The human capability to under-or overestimate
03 Nov 2022
Yet maybe the most glaring example of underestimating humans we encounter in our work is in the world of AI. It's partly the term "intelligence" in AI that misleads so many, as AI is not intelligent in the same way that humans are intelligent. Though powerful, AI ultimately matches patterns it has learned, and even the smartest of AI systems is limited in how many patterns it can match and make sense of.
To hyperautomate or not to hyperautomate?
07 Sep 2022
The logic behind hyperautomation is clear: Automate everything that can be automated. The practicalities of that are far less clear.
Finding the weakest link
07 Jul 2022
Though traditional and often reluctant to change, the supply chain sector is now reassessing its lack of embrace of technology and, significantly, rethinking long-established processes.
The Law and AI
04 May 2022
AI is very good, and light years ahead of where it was just a decade ago, but it is far from "intelligent." Indeed, it is only as good as the data it is provided and needs close human supervision.
04 Mar 2022
Blockchains eliminate the need to trust other people. That's it; that is all there is to it. Trust is deferred to the system itself.
Getting to the future of KM
12 Jan 2022
AI can and does do a good job of assisting and even augmenting knowledge work, but our "to be" state should not take the human element—however flawed—from the work.
From robots to digital workers
05 Nov 2021
As more firms use the term "digital workers" in place of bots, a spotlight is being shone on the role, importance, and increasing controversy surrounding enterprise automation.
The big opportunity for knowledge management
08 Sep 2021
It may well be stating the obvious but we will not be returning to the old ways of working, even though some of us, myself included (as it turns out, I am in the minority), would like to.
Can AI be ethical?
08 Jul 2021
Without inherent bias in the data, AI would not make decisions. Bizarre though it may seem, AI is dependent on bias being present.
How we innovate matters
05 May 2021
Just as nobody was fooled by the arguments used to justify offshoring and outsourcing business processes, they should also not be misled by the furious energy behind automation, be it in the form of RPA or even AI.
Reframing the KM discussion
08 Mar 2021
The tech sector is growing fast, but without thorough business analysis, insight, proper planning, and a focus on challenging the better-quicker-cheaper approach and replacing it with a beneficial-adaptable-affordable commitment, there is a world of trouble ahead.
The rise of machine teaching
11 Jan 2021
In contrast to some jobs that can indeed be automated and removed from the human payroll, KM practitioners have the potential to see their skills in much higher demand and volume in the future.
Decentralized knowledge management
05 Nov 2020
Decentralization, though a boon to technology vendors, poses a unique set of challenges and risks for information and knowledge managers to grapple with.
Thinking about KM differently
15 Sep 2020
Moving to a push rather than a pull mentality simply means that we now have the technology to tag, manage, and interpret information automatically and near instantly—automatically pushing the right information to the right person (or application) at the right time.
Thinking beyond the status quo
07 Jul 2020
The technologies exist today to achieve almost any corporate or departmental goal. What is lacking is the nerve to think big and think beyond the status quo—to break barriers, to collaborate, and to share.
The right time for knowledge management
14 May 2020
A new generation is coming in—one that sees order in the chaos, spots previously invisible patterns, and not only embraces technology but grew up with it.
The truth and chatbots
30 Jan 2017
A chatbot is a digital language processing service, powered by rules and artificial intelligence that simulates human-like conversation.
Renting KM applications in the CLOUD
29 Apr 2016
The fact is that enterprise needs are complex, and running software on somebody else's infrastructure doesn't take away that complexity. The technology is not the critical failure point these days; it's the application of that technology that falls apart.
Social intranets and the supply chain
30 Dec 2015
Video instant messaging: a misunderstood KM disrupter
01 Mar 2014
Due to ever-falling costs, high-availability data connections, smart mobile devices and the growth of cloud computing, knowledge management and enterprise collaboration in general are undergoing something of a rebirth.
Rethinking enterprise social networks
31 Dec 2013
Outside the organization, too, where social media has the reach and critical mass to make it a viable channel for customer interaction, enterprises are learning that its true value is in helping support the totality of its business activities....
KM in the cloud
05 Jul 2012
"In 2012, every vendor of KM-related technology has a cloud offering and uses the term in as many marketing messages as possible"...
Tracing the ancestry of a product
01 Feb 2012
When organizations buy knowledge and information management technology, they often do so from trusted and preferred suppliers. On the surface, that approach makes a great deal of sense, but a closer look at what is being sold will occasionally make you think twice. Information and knowledge management technology offerings would appear to have evolved in terms of complexity and breadth over the past decade. Yet, some offerings on sale today have long and sometimes infamous heritages, even though their branding and marketing may suggest they are shiny new and "cutting edge." Gaining an understanding of a product's ancestry is essential work to undertake for any technology buyer in today's market.
“Content” technology predictions for 2010
01 Feb 2010
What’s all the hype about?
01 Jan 2010
SharePoint 2010: It's worth looking at SharePoint 2010, what it promises and why so much buzz is being generated.
A component approach to content
02 Jan 2009
In the multichannel, customer-driven world in which we live, the pressure to meet ever-increasing information demands has never been more acute or complex. Yet, the birth of the Extensible Markup Language (XML) file format and the component content management (CCM) systems that leverage XML provide us with the tools to meet those demands. But tools are just that, tools to be used, and without a broader understanding and strategy for their use, they are of little value...
A standard with a chance of success
03 Nov 2008
What is e-mail archiving and management?
11 Jul 2008
You know you have an e-mail management problem, but what kind of problem? Defining the exact nature of your problem can be half the battle to finding a solution.
ECM Market Overview 2008
05 Feb 2008
Without doubt, 2007 was an important transitional year for enterprise content management (ECM). We saw the emergence of the MOI vendors—Microsoft, Oracle and IBM—as serious players in the market, with the dual, and frequently contradictory, goals of bringing ECM to the masses and delivering sweeping content services as core infrastructure.
HOSTED SOLUTIONS: (SaaS): SpringCM
01 Feb 2007
ECM consolidation continues
28 Dec 2006
KM in an unwired enterprise
01 Oct 2005
The eternal document question
01 May 2005
Breaking free of the desktop
01 Feb 2005
Knowledge management—Past and future
01 Jan 2005
The electronic records management challenge
01 Oct 2004
Analyst report: FileNet P8
01 Sep 2004
Who knows whom and what
01 May 2004
Records management redux: the nudge toward compliance
01 Sep 2003
Turbulent times for DAM
01 Jul 2002
Enterprise content management: Is it anything new?
01 May 2002
The next generation of search
01 Jan 2002
The need for portals
01 Nov 2001
E-process technology: Heading in the right direction
01 Feb 2001
Content management tools help support KM solutions
01 Dec 2000
Content management tools help support KM solutions
09 Nov 2000