Verint Systems to buy KANA Software

Verint Systems has signed a definitive agreement to acquire KANA Software. Verint says the move will further enhance its Actionable Intelligence strategy to customer service by enabling organizations to install collective solutions from Verint and KANA that would enable a single-vendor suite to help transform customer engagement. The acquisition of KANA, a portfolio company of private equity firm Accel-KKR, is expected to be completed in Verint’s first fiscal quarter ending April 30, 2014.

KANA would bring its approximately 900 customers worldwide to the Verint organization, which includes more than 10,000 customers globally. The companies say the combined customer base, which includes some shared customers, can benefit from a broader, complementary solution set from a single global provider.

The combined product suite of collective solutions, they add, would offer global enterprises the ability to capture and manage cross-functional information around customer interactions, business processes and workforce performance to improve operational efficiency, reduce risk and enhance customer loyalty, while driving revenue performance. The combination would enable organizations to use intelligence to uncover trends and discover why certain employee and customer behavior is occurring, helping ensure seamless interactions across channels.