OpenText and Fiserv collaborate on resilient information management solution for financial services

OpenText, a global leader in secure information management for AI, and Fiserv, Inc., a global leader in payments and financial technology, are launching Content Next—a specialized, AI-powered content management and workflow solution for financial institutions.

According to the vendors, Content Next redefines how financial institutions can manage information by moving beyond traditional document repositories to intelligent, automated content workflows.

Built on OpenText’s multi-tenant SaaS platform, Core Content Management enables banks and credit unions to streamline operations, reduce manual effort, and deliver modern employee experiences.

“Content Next is not just a repository—it’s a catalyst for intelligent work,” said Sandy Ono, EVP and chief marketing officer at OpenText. “With embedded AI tools, self-service administration, and customizable role and process-based workspaces, financial institutions can experience faster access to insights and deliver better customer service. From content in context to AI in context, employees can achieve more.” 

As part of Fiserv’s enterprise content management suite, the solution brings a single source of truth with governance and scalability, while natively integrating with Microsoft 365 and Google Workspace to provide seamless continuity for users.

The new AI-based search and summarize capabilities will enable banks and credit unions to reimagine workflows such as loan processing, deposit management, and more all with a trusted content backbone that ensures the right permissions and privacy protocols, the vendors said.

“Content Next redefines operational efficiency for banks and credit unions,” said Whitney Russell, president of digital and financial solutions at Fiserv. “We look forward to working with OpenText to turn enterprise content management powered by AI into real-world impact for our clients."

Together, OpenText and Fiserv bring the right combination of content expertise, governance, and financial services knowledge to deliver new possibilities for efficiency, compliance, and customer engagement, according to the companies.

For more information about this news, visit www.opentext.com or www.fiserv.com.