Salesforce debuts Agentforce for Public Sector for government agencies
Salesforce is unveiling Agentforce for Public Sector to augment government workers with digital labor—providing a digital workforce of intelligent AI agents—that can autonomously handle complex and time-consuming tasks while staying within defined guardrails.
With Agentforce for Public Sector, government agencies can use AI agents to assist employees and constituents, speeding up government responsiveness, enabling better support for the public, simplifying enforcement, and reducing risk for government workers, according to the company.
Available now, Agentforce for Public Sector enables government agencies to build, tailor, and deploy custom and out-of-the-box agents. Now, agencies can use AI agents to autonomously handle work like answering common citizen queries and processing license renewals. And because Agentforce adheres to stringent global compliance requirements, including FedRAMP High, Protected-B, and IRAP, government leaders can trust they are secure and compliant.
With Agentforce for Public Sector, agencies can now also take advantage of prebuilt actions (which tasks an agent can perform) such as “find similar complaints” or “check for regulatory code violations” specifically designed for the public sector.
New actions available include:
- Simplify enforcement and reduce risk
- Speed up response and spot trends
- Find and hire top talent, faster
- Recommend a job position to an applicant
- Help constituents apply for benefits
- Simplify complaints management for constituents
“The future of government is intelligent, efficient, proactive, and deeply connected to the needs of its constituents. Agentforce for Public Sector makes this future possible by integrating trusted, secure AI into the fabric of government operations. With AI agents working alongside dedicated government workers and providing 24/7 support for constituents—helping with everything from routine inquiries to complex, time consuming tasks—Agentforce will power a more responsive, agile, and effective government,” said Nasi Jazayeri, EVP and GM of public sector at Salesforce.
For more information about this news, visit www.salesforce.com.