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  • June 21, 2022
  • News

Pega offers the Pega Process Extender for Salesforce Lightning on the Salesforce App Exchange

Pegasystems Inc., the software company that crushes business complexity, is releasing the updated version of Pega Process Extender for Salesforce on the Salesforce AppExchange as well as Pega Marketplace.

This component makes it easy for organizations to drag and drop Pega Infinity workflow automation and AI-powered decisioning capabilities directly into existing Salesforce Lightning deployments.

The entire experience operates within the users’ familiar Salesforce desktop even as Pega drives the business logic and workflows.

Pega Process Extender for Salesforce Lightning allows users to turbocharge their Salesforce investment by going beyond standard Salesforce workflows.

It allows customer service teams to automate and orchestrate multi-dimensional processes with Pega from end to end—including previously siloed customer touchpoints and lines of business. With its dynamic and integrated process orchestration, Pega can augment, extend, and reinforce the value of Salesforce by enabling organizations to:

  • Quickly integrate Pega workflows into Salesforce
  • Seamlessly update Salesforce with changes made in Pega workflows
  • Significantly simplify agent experience

Pega Process Extender for Salesforce Lightning is based on capabilities from Pega Infinity – a suite of cloud-based digital transformation software that helps enable businesses to improve customer engagement and operational efficiency.

For more information about this news, visit www.pega.com.

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