Serviceaide acquires SunView Software to offer combined ITSM services

Serviceaide, Inc., a global provider of intelligent, IT, and enterprise service management solutions, is acquiring SunView Software, a provider of IT Service Management (ITSM) software.

The combined company will deliver new offerings and capabilities for both SunView and Serviceaide customers, according to the vendors. 

Merging the technical capabilities, solutions, and expertise of the two companies will accelerate and strengthen the combined company’s capacity to support and develop its entire product line. 

Additionally, customers will experience faster innovation in artificial intelligence, knowledge management, service management, and process automation with the combined company.

“Our acquisition of SunView builds on Serviceaide’s mission of bringing innovative and best performance/price service management solutions for both ITSM and enterprise service management,” said Wai Wong, founder and CEO of Serviceaide. “We are committed to all of our customers.  Our goal is to provide leading support as well as a no-risk, strategic roadmap to enable them to extend value across their service solution for many years to come.”

This acquisition extends Serviceaide’s capabilities and reach with a feature-rich ITSM solution that brings additional business value to customers through Serviceaide’s intelligent virtual agent technology.

SunView partners with organizations to build smarter, more responsive IT service environments delivering better employee engagement, increased productivity, and improved customer satisfaction.

A provider of AI-service management, Serviceaide’s offerings include the Luma Digital Service Management Suite. 

Luma includes an intelligent Virtual Agent, a new way to access and share knowledge, and a service automation platform incorporating artificial intelligence, machine learning, and natural language processing to provide first contact resolution 24×7.

SunView’s flagship ChangeGear platform is well-known for change management, intelligent incident management, and strong asset discovery and management.

“This announcement is a big win-win for our combined customer base,” said Seng Sun, founder and CEO of SunView Software. “Serviceaide’s intelligent technology and deep expertise with both enterprise and IT service management pairs well with the ChangeGear platform and will provide incredible new value to our customers.”

The company’s modular open architecture simplifies integration and no-code deployments means customers can affordably and quickly implement innovative service and support solutions that meet the needs of all industries and service models.

For more information about this news, visit www.serviceaide.com.