atSpoke launches Integrations Command Center
atSpoke, provider of software for the modern workplace service desk, has announced its Integrations Command Center to speed up resolutions by enabling internal support teams to get more done in one place.
The company also announced its integration with Okta, an independent provider of identity for the enterprise, so IT teams can trigger Okta actions directly within Slack and atSpoke tickets, eliminating time wasted switching between tools.
According to atSpoke’s data, Okta is one of the most widely used apps across IT teams, with 60% more requests than any other integration. With the combined power of the two companies via the Integrations Command Center, IT agents can maintain their workflow by triggering actions in Okta directly from an atSpoke request to keep work moving forward without having to continuously switch between apps. atSpoke also recommends which actions to take next—whether it’s managing user groups and passwords, accessing user status, or resetting requesters factors for multi-factor authentication—thus streamlining complex workflows and helping agents resolve common issues faster.
With increased remote working, employees need a seamless connection to the critical apps that enable them to do their jobs. When a problem does arise, they rely on their support team to quickly remediate any problems. However, traditional ticketing system processes force agents to toggle between applications, slowing support teams down.
“In today’s changed workplace, productivity and fluid workflows are paramount. Employees are being asked to do more—even beyond the workday—which makes convenient, fast tools even more critical to help teams get work done quickly,” said Jay Srinivasan, co-founder and CEO of atSpoke. “The Integrations Command Center and atSpoke’s integration with Okta help reduce the time it takes for IT teams to resolve employee requests, and gives IT time back to focus on high impact work. We are eager to continue rolling out our integration partners to deliver the most value to customers.”
For more information, go to www.atSpoke.com.