UJET raises additional $55 million to accelerate contact center transformation

UJET, a provider of cloud contact center solutions, has raised $55 million in a Series C funding round, bringing the company’s total to just over $100 million to date. With the adoption of omnichannel customer support and cloud contact center solutions continuing to rise, UJET says this new round of funding will be used to expand UJET’s sales and marketing teams both domestically and internationally, and scale its platform with new products and features.

The funding was led by Sapphire Ventures, with participation from existing investors such as GV (formerly Google Ventures), Citi Ventures, Kleiner Perkins, DCM, and Resolute Ventures.

According to UJET, the company has seen its total number of licenses increase by 400% over the past 12 months as well as an expanded presence in sectors including on-demand services, e-commerce and retail, financial services, healthcare, IoT, and more.

“Today’s digital-first customers expect a hyper-personalized experience where they can effortlessly connect with a virtual or live agent, and have their issues resolved in a fast, efficient, and modern manner,” said Anand Janefalkar, founder & CEO, UJET. “We’re thrilled to continue investing in our mission of developing cloud-native and smartphone-centric solutions with scale and security as cornerstones, to facilitate the reimagining of consumer journeys that build trust, loyalty, and drive higher customer satisfaction.”

Jai Das, managing director, president, and co-founder at Sapphire Ventures will join UJET’s board of directors. Das brings more than 15 years of experience helping companies innovate their product and marketing strategies in order to scale and become market leaders. 

For more information, go to www.getujet.com.