E-mail management for BPM and compliance

FileNet has introduced Email Manager, a new P8-based suite designed to help organizations capture, organize, monitor, retrieve, retain and share e-mail content for improved decision making-processes and adherence to regulatory compliance requirements.

The company claims the new offering is the first product intended to treat e-mail content an active element of an organization's business processes, while helping to simplify and automate the declaration of e-mail messages as business records. Email Manager applies predetermined business rules at the server level to automatically assign the proper life cycle criteria, says FileNet, enabling the automated enforcement of compliance with limited user interaction or user-related errors.

Like FileNet's Records Manager suite, the new product is a component of the company’s P8 ECM platform and enables a tight coupling of e-mail content with other business applications, says the company, adding that it selectively captures e-mail content as defined by predetermined business rules based on the properties of the e-mail itself. This e-mail content can include shared documents, contracts, project files or messages that initiate business processes in FileNet Business Process Manager suite.

Server-based, Email Manager integrates with systems such as Microsoft Exchange and Lotus Notes mail servers and desktop applications such as Microsoft Office.