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KM spreads its wings

A supermarket retailer is using content management and collaboration not only to drive return on investment, but also to facilitate communities of practice and compliance with federal guidelines.

In implementing its knowledge management strategy, Pittsburgh-based Giant Eagle evaluated various products and "buy vs. build" approaches before opting for a solution from Open Text that combines Livelink and Livelink MeetingZone. The system will serve as the foundation for the retailer's internal knowledge management solution, KnowAsis.

"Strong content management features and collaboration functionality were central to our decision," says Bob Guy, director of knowledge strategies for Giant Eagle. "Return on investment is a key business driver for our solution, and we have already begun to experience positive returns as a result of the technology."

The software provides a central location for Giant Eagle to manage standard operating procedures and U.S. Food and Drug Administration compliance information to ensure that procedures and policies are disseminated internally and carried out by all employees in accordance with federal guidelines.

Giant Eagle has populated the system with detailed information about product promotions, policies and procedures, and departmental display layouts known as plan-o-grams. In addition, the company has reduced the amount of time it takes to provide employees with updates from as many as five months to near real time. Giant Eagle also has reduced costs associated with printing, shipping and processing new copies, according to a recent news release from Open Text.

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