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KMWorld AI50 : The Companies Empowering Intelligent Knowledge Management 2021

The importance of AI is underscored by forecasts for revenue growth. Worldwide revenues for the AI market, including software, hardware, and services, are forecast to grow 16.4% year over year in 2021 to $327.5 billion, according to the latest release of the IDC Worldwide Semiannual Artificial Intelligence Tracker. To help spotlight innovation in knowledge management, KMWorld presents the annual KMWorld AI 50, a list of vendors that are helping their customers excel in an increasingly competitive marketplace by imbuing products and services with intelligence and automation.

Mastering blockchain for traceability and trust

The unalterable nature of blockchain data means the consistency and correctness createan unassailable trust for numerous enterprise use cases.

The growing role of AI in the modern contact center

The global market for contact center software was $20.5 billion in 2020 and is predicted to grow 21% per year until 2028, according to Grand View Research. Within this market, interactive voice response (IVR) accounted for 23% of revenue and services for 42%. Despite a steady move to the cloud, on-premise solutions still accounted for 59% of the market. This proportion is likely to reverse within a few years, however, because of the agility, ease of maintenance, and ability to support remote workers that cloudbased contact centers provide.

KNOWLEDGE MANAGEMENT Industry Trends 2021

The need for technology-supported collaboration increased dramatically due to COVID-19—and a hybrid work environment is likely to remain the norm even after the impact of the pandemic subsides.

Cognitive computing: Building blocks

Machine learning is a part of many AI applications. The learning process is iterative; first, part of a dataset is input and analyzed, and a model is developed based on patterns and correlations among the factors in the analyses.

Graph databases team up with BI: It’s all about relationships

BI software, which is widely used and deeply embedded in many enterprises, can be enhanced bygraph databases that focus on connections.

Information governance 101: The regulatory compliance survival kit

Mapping data's flow throughout the enterprise is pivotal for securing information assets since it allows organizations to consider what they're trying to protect and what that requires.

Intelligent search: On-site search fine-tunes customer experience

Intelligent search has an integrative function, allowing information to flow throughout the enterprise.

From back-end developers to mission-critical workplace automation: The low-code advantage

The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.

Knowledge graphs enhance customer experience through speed and accuracy

Although knowledge graphs have been deployed by major companies such as Google, Amazon, and LinkedIn due to their ability to incorporate relationships in their analyses as well as their speed, only in the last 5 years has their use become more widespread.

How to Brand and Market Your KM Products (Video)

TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.

Healthcare: Managing the information flow from wearables and remote monitoring devices

With broader use of wearables, routine monitoring of even asymptomatic high-risk groups such as the elderly may become the norm, allowing earlier intervention and improved outcomes.

The critical role of enterprise content management in digital transformation

The ability to personalize is an indicator that an organization is managing its content well enough to deliver what each individual needs.

How to pull your KM program up by the bootstraps

What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business

2019 KM Promise Award Winner: Verint

At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company

Looking to the Future of Knowledge Management: 2020 Insight

Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge man­agement solutions and services to deliver more timely and targeted insights to users when and where they need it.

Life sciences: Increasing speed-to-insight in pharma

Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.

Research@KMWorld: KM survey examines today's contact center challenges

Being able to access critical information is ranked as one of the greatest problems for contact centers

Transforming CX and support - KMW Webcasts KMWorld Live

The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.

Compliance and quality assurance: Pieces of a complex supply chain puzzle

Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.