Graph databases team up with BI: It’s all about relationships
BI software, which is widely used and deeply embedded in many enterprises, can be enhanced bygraph databases that focus on connections.
Information governance 101: The regulatory compliance survival kit
Mapping data's flow throughout the enterprise is pivotal for securing information assets since it allows organizations to consider what they're trying to protect and what that requires.
From back-end developers to mission-critical workplace automation: The low-code advantage
The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.
Text analytics reaches new territory
If you only want to sort through documents and classify them, text analytics may not be necessary, but if you are interested in understanding the meaning of the text for purposes such as concept extraction, then text analytics provides the best approach.
The centerpiece of data governance: Making information quality pay off
Poor information quality wastes monetary resources, squanders data's underlying value to the enterprise, and significantly increases risk in the form of regulatory compliance or litigation.
Knowledge graphs enhance customer experience through speed and accuracy
Although knowledge graphs have been deployed by major companies such as Google, Amazon, and LinkedIn due to their ability to incorporate relationships in their analyses as well as their speed, only in the last 5 years has their use become more widespread.
How to Brand and Market Your KM Products (Video)
TechnipFMC's Tamara Viles presents 6 best practices for branding and marketing your KM products in this clip from her presentation at KMWorld 2019.
THE SMART MONEY: Decoupling financial services for cross-departmental big data integration
Monetizing data while complying with regulations in finance is increasingly dependent on the ability to decouple the enterprise—across departments, business lines, and individual services.
How to pull your KM program up by the bootstraps
What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
Looking to the Future of Knowledge Management: 2020 Insight
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
The expanding compliance technology market
Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.
2019 KM Promise Award Winner: Verint
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
Research@KMWorld: KM survey examines today's contact center challenges
Being able to access critical information is ranked as one of the greatest problems for contact centers
Taking content management to the next level - KMW Webcasts KMWorld Live
More than 80% of business information is locked in unstructured content. Even in the age of "digital transformation," much of this information originates from analog formats where structure can vary greatly. AI and machine learning can monitor and analyze large amounts of data, freeing up knowledge workers to focus on value-added tasks.
Transforming CX and support - KMW Webcasts KMWorld Live
The challenge that befalls every enterprise consists of three issues. These are finding the right answer, the right time, and the right person.
Unified communications and KM are finally collaborating
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
The 2019 KMWorld Readers’ Choice Awards Winners
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
Why the Digital Employee Experience Matters (Video)
Step Two principal consultant Rebecca Rodgers defines the digital employee experience (DEX) as a lesser-known and undervalued cousin to the user/customer experience model and explains why it matters in this clip from KMWorld 2018.
How to search Twitter
The search features available in the Twitter search box are quite extensive and include Boolean, special terms or "field" qualifiers such as hashtags, and even qualifiers reflecting the nature of the content or "sentiment"
KMWorld Trend-Setting Products of 2019
The offerings on our list of 2019 KMWorld Trend-Setting Products result from both radical innovation and continuous evolution. Some solutions break new ground with inventive use of technology while others take existing capabilities and continue to refine them to meet emerging requirements.