Personalization to support customer engagement and boost revenue
13 Mar 2024
Over time, consumers have become accustomed to personalized results when they search for products and services. They are demanding that the brands they deal with have a deep understanding of their individual needs.
Promises and Perils of AI for Enterprise Knowledge Management
12 Feb 2024
This survey reveals both excitement and trepidation around enterprise AI adoption for knowledge management. Long-standing problems around information access, data quality, and speedy acquisition of needed information are the puzzle pieces that AI has the potential to solve.
Overcoming data silos: A range of options
08 Jan 2024
The options are many and varied when it comes to taming silos. The specific approach should depend on the use case, the organization's existing knowledge assets, and the strategic goals.
Modern KM tools and techniques for collaboration
08 Jan 2024
Modern collaboration means and mechanisms ultimately make it easier, less risky, and more productive for organizations to work together within business units, between them, and between organizations. Constructs such as data mesh architecture, data fabric architecture, data access governance platforms, data catalogs, and process automation solutions are based on sharing information between parties—and make doing so tenable.
The future of KM is not simply AI
08 Jan 2024
Until KM systems can achieve trust in AI, a totally AI-centric workplace will be a fantasy. The future of KM will be based on collaborative work habits, fueled by technology that encourages knowledge sharing, enhances productivity, supports employees to have a healthy work life, and accepts that not every aspect of knowledge management is technology-reliant.
KM leverages data mesh
02 Nov 2023
An underlying premise of data mesh is that business units should be able to control their own data and interact with one another by sharing data.
Create Superior Digital Client Experiences with M-Files Hubshare
07 Sep 2023
By enabling better visibility and information control across systems, repositories and stakeholders, M-Files provides organizations with a competitive advantage as they deliver higher-quality work with lower risk.
Northern Light SinglePoint Users Receive Well-Informed Answers to their Specific Market & Competitive Intelligence Questions
07 Sep 2023
Northern Light, by implementing generative AI, enable users of Northern Light SinglePoint™ portals to instantly receive well-informed answers to their specific questions, drawing upon only reliable, authoritative content sources.
JOIN US AT KMWORLD NOVEMBER 6–9, 2023 JW MARRIOTT WASHINGTON, D.C.
07 Sep 2023
It's an exciting time for KM, with new technologies and new approaches sparking new opportunities. The KMWorld conference, the largest global gathering of KM thought leaders, practitioners, and authors, returns to Washington, D.C., this November.
AI 100 Trailblazer: Northern Light - Northern Light SinglePoint uses AI to accelerate researchers’ time-to-insight
12 Jul 2023
SinglePoint™ contains several innovative applications of artificial intelligence to accelerate time-to-insight for business researchers. The latest is a generative AI-based "question answering" capability built on top of OpenAI's or Microsoft's GPT-3.5 Turbo large language model.
From automation to autonomy: Streamlining processes with BPM
08 May 2023
The fundamentals of BPM (involving workflow management, process optimization, case management, and more) will likely never change.
The State of Knowledge Management in 2023: Untapped Potential for Business Value
18 Apr 2023
Dive into the current state of knowledge management and recommendations for realizing untapped potential for business value.
KMWorld 100 Companies That Matter in Knowledge Management 2023
08 Mar 2023
Putting together the list of 100 companies that matter in KM causes us to look at organizations with pioneering solutions and notable modifications to existing products, and those that are just plain interesting. We applaud innovation, agility, and a focus on the customer.
The evolution of the omnichannel experience
08 Mar 2023
In the past, omnichannel capabilities were the means of engaging consumers with brands via the digital channel of theirchoice, while still maintaining a consistent experience across those mediums. They've become much more.
ECM evolves to support business goals
08 Mar 2023
Even with the prevalence of ECM systems, many people still rely on personal, folder-based filing systems. This makes collaboration difficult because information is not accessible to others.
New tools provide deep insights from customer feedback
09 Jan 2023
The text analytics market in 2021 was approximately $6 billion, and it is expected to grow about 18% per year, reaching $17 billion by 2027, according to the iMARC Group, a market research firm.
KMWorld Readers' Choice Award 2022 Winners
03 Nov 2022
In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.
2022 Readers' Choice Award - Best Customer Experience and Support: eGain
03 Nov 2022
Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.
2022 Readers' Choice Award - Best Content Management / Services: Northern Light
03 Nov 2022
Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!
2022 Readers' Choice Award - Best Text Analytics and NLP: Verint
03 Nov 2022
Together with Verint Speech Analytics, Verint's Next Generation Interaction Analytics provides a powerful unified voice and text solution for alerting and acting on topics, categories, sentiment, and other critical insights across channels.