New tools provide deep insights from customer feedback
The text analytics market in 2021 was approximately $6 billion, and it is expected to grow about 18% per year, reaching $17 billion by 2027, according to the iMARC Group, a market research firm.
KMWorld Readers' Choice Award 2022 Winners
In this issue, KMWorld magazine announces the winners of the 2022 KMWorld Readers' Choice Awards. The categories for competition were wide-ranging. In all, there were 13 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics, and NLP.
2022 Readers' Choice Award - Best Customer Experience and Support: eGain
Beyond technology, eGain offers domain expertise, risk-free adoption options, a sustained client engagement model, implementation, support, education, and managed services, and ecosystem to succeed with modern KM.
2022 Readers' Choice Award - Best Content Management / Services: Northern Light
Thanks to Northern Light's unique partnerships with research publishers, users of our SinglePointTM portals can easily access and analyze all their relevant licensed content, along with their organization's internally generated content, in a single search. The result: farewell, content silos!
2022 Readers' Choice Award - Best Text Analytics and NLP: Verint
Together with Verint Speech Analytics, Verint's Next Generation Interaction Analytics provides a powerful unified voice and text solution for alerting and acting on topics, categories, sentiment, and other critical insights across channels.
KMWorld Trend-Setting Products of 2022
To help showcase advanced products and services, each year KMWorld magazine looks for innovative offerings that are helping organizations derive greater benefit from their information, share knowledge more efficiently, make better decisions, improve compliance and security, effectively support employees, and communicate more seamlessly with customers.
Reimagining business with digital transformation
Regardless of the increase in scale, speed, and accuracy of digital transformation initiatives involving software agents, the cloud, search, and asset enrichment, the goal of these constructs is ultimately to improve the efficacy of human workers—and their business processes. This distinction may be a subtle one, but it's integral to the overall point of digital transformation, especially when it's applied to knowledge management.
Join us at KMWorld 2022 November 7–10, 2022 JW Marriott Washington, DC
It's time to close that Zoom tab and brush up on those in-person-to-person skills as KMWorld, the largest gathering of knowledge management thought leaders, practitioners, authors, and storytellers, returns to Washington, D.C., for the first time since 2019.
Chasing the Omnichannel Experience
Companies need to be fully aware that customers do not want a fragmented approach, but a smooth and well-informed one, and act on that knowledge.
SHAKING UP ECM WITH COMPOSABLE CONTENT SERVICES: ONE PLUS ONE EQUALS THREE
The ease of integration that's foundational to composability supports low-code or no-code application building by automating measures that redress differences in data models and semantics.
KMWorld 100 Companies That Matter in Knowledge Management 2022
Flexibility, agility, and the ability to pivot continue to be essential characteristics of winning companies. Organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, uncover trends, expand collaboration, deploy AI and machine learning appropriately, and take advantage of automation to lighten the burden of mundane, repetitive tasks.
INTERNET OF THINGS: IT TAKES TWO (OR MORE) TO TANGO
With the large volumes of data available, patterns can be detected that would not be revealed by monitoring individual pieces of equipment.
KMWorld Readers' Choice Award 2021 Winners
The categories for the 2021 KMWorld Readers' Choice Awards were wide-ranging. In all, there were 14 areas in which products and technologies could be nominated and ultimately voted upon. They include business process management, cognitive computing and AI, customer service and support, e-discovery, knowledge graphs, text analytics and NLP.
What’s ahead at KMWorld 2021
Jane Dysart, KMWorld conference chair, and founding partner and curator of curiosity, Dysart & Jones Associates, provides a look at what's ahead for KMWorld 2021 attendees. The conference will be held November 15-18, 2021 at the JW Marriott Washington, DC
Modern customer service—More social, more intelligent
Efficiency has been a big motivator for the use of RPA; in customer support applications, a goal has been to use bots to help agents reduce handle time for customer calls.
Mastering blockchain for traceability and trust
The unalterable nature of blockchain data means the consistency and correctness createan unassailable trust for numerous enterprise use cases.
Accelerating digital transformation with a services approach modern cloud
Cloud computing replaces upfront capital expenses with lower operational ones, which is instrumental in hastening digital transformation.
KMWorld 100 Companies That Matter in Knowledge Management 2021
Flexibility, agility, and the ability to pivot have always been critical to successful companies, no more so than now. Forward-thinking businesses don't want to merely survive; they want to dominate their market sectors. But to thrive, all organizations must have the right tools and products so they can break down information silos, better understand the experiences of their customers and employees, see hidden connections, expand collaboration, enable AI and machine learning where it is feasible, and take advantage of automation to streamline processes.
From back-end developers to mission-critical workplace automation: The low-code advantage
The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.
The best cloud KM combines cutting-edge technology with smart oversight
Cloud-based KM requires a careful balance of innovation and restraint. The best results ensue when companies combine aggressive adoption of advanced technology with strong central oversight, traditional taxonomy, and flexible implementation to accommodate different parts of the business.