Looking to the future: 2021 Insight
KM teams should focus not just on pushing new technology but also on how they can better support foundational capabilities such as collaboration and expertise location in the digital workplace.
KMWorld Readers' Choice Awards 2020
With so many useful knowledge management products and services to consider, it can be a daunting process to identify the best solution for the job. White papers, research reports, webinars, and consultations with experts and peers are beneficial. We hope the 2020 KMWorld Readers' Choice Awards can provide an additional resource to help in pinpointing products that offer value.
2020 Readers Choice Award - Best Knowledge Graphs: Stardog
Companies including BNY Mellon, Schneider Electric and NASA rely on Stardog to create a dynamic, reusable data fabric to power countless use cases. With Stardog, they're able to go beyond the limitations of structured data management systems. Only Stardog can support the collaborative, cross-functional projects and products that are essential to creating and defending competitive advantage.
From back-end developers to mission-critical workplace automation: The low-code advantage
The advantages of workplace automation are predicated on improving enterprise efficiency, which typically takes two forms: perfecting the automated steps in workflows and uncovering new processes to automate.
Six ways KM supports organizations in the COVID-19 era
At some organizations, COVID-19 has driven a push to leverage certain knowledge-sharing tools more broadly than before.
The centerpiece of data governance: Making information quality pay off
Poor information quality wastes monetary resources, squanders data's underlying value to the enterprise, and significantly increases risk in the form of regulatory compliance or litigation.
Next-generation natural language technologies: The deep learning agenda
The capacity for machines to understand human language, courtesy of natural language technologies fortified by deep learning, results in limitless enterprise value across use cases and industries. Whether those involve the creation of content, querying it, or acting on it, this combination is the means of making IT infinitely more accessible—and useful—than it's ever been.
The best cloud KM combines cutting-edge technology with smart oversight
Cloud-based KM requires a careful balance of innovation and restraint. The best results ensue when companies combine aggressive adoption of advanced technology with strong central oversight, traditional taxonomy, and flexible implementation to accommodate different parts of the business.
Will AI Surpass Past Technologies in Displacing Human Work? (Video)
Microsoft Modern Workplace Supportability Engineer Ross Smith compares the potential impact of AI to replace human work to earlier landmark technologies in this clip from the opening keynote at KMWorld 2019.
THE SMART MONEY: Decoupling financial services for cross-departmental big data integration
Monetizing data while complying with regulations in finance is increasingly dependent on the ability to decouple the enterprise—across departments, business lines, and individual services.
How to pull your KM program up by the bootstraps
What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
2019 KM Promise Award Winner: Verint
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
2019 KM Reality Award Winner: GE Healthcare
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
Looking to the Future of Knowledge Management: 2020 Insight
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
Turning big data into big content: business process management is resurging with robotics process automation
Big data—once deemed essential to capitalizing on data-driven processes—is now viewed only as useful as the meaningful content produced from it.
The expanding compliance technology market
Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.
Life sciences: Increasing speed-to-insight in pharma
Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.
Achieve Content Agility in 2020
Research@KMWorld: KM survey examines today's contact center challenges
Being able to access critical information is ranked as one of the greatest problems for contact centers
Compliance and quality assurance: Pieces of a complex supply chain puzzle
Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.