How to pull your KM program up by the bootstraps
What distinguishes the KM programs that stand the test of time is their sheer determination and dogged approach to evolving ever-closer to the business
2019 KM Promise Award Winner: Verint
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the 2019 KM Promise Award to John Chmaj, chief KM strategist of Verint, who accepted the award on behalf of the company
2019 KM Reality Award Winner: GE Healthcare
At KMWorld 2019 in Washington, D.C., Thomas H. Hogan, Sr., CEO and president of Information Today, Inc. (ITI), presented the KM Reality Award to Burgoyne Hughes, senior manager, Call Center Operations at GE Healthcare, who accepted the award on behalf of the company
Looking to the Future of Knowledge Management: 2020 Insight
Throughout all KM solutions and services, a wave of modern technologies, such as AI, machine learning, natural language processing, and others, are serving to enhance traditional capabilities. As we enter a new year—and a new decade—there is an opportunity to reflect on what is happening now and what may lie ahead in the world of knowledge management solutions and services to deliver more timely and targeted insights to users when and where they need it.
Turning big data into big content: business process management is resurging with robotics process automation
Big data—once deemed essential to capitalizing on data-driven processes—is now viewed only as useful as the meaningful content produced from it.
The expanding compliance technology market
Even though compliance may be the initial pain point for a technology implementation such as speech analytics, additional benefits may ripple through other parts of the enterprise.
Life sciences: Increasing speed-to-insight in pharma
Many real-world studies include analyses of data from sources such as anonymized electronic medical records (EMR) and insurance claims.
Achieve Content Agility in 2020
Research@KMWorld: KM survey examines today's contact center challenges
Being able to access critical information is ranked as one of the greatest problems for contact centers
Compliance and quality assurance: Pieces of a complex supply chain puzzle
Despite the benefits of automation and streamlined workflow on supply chain management, the human element is also very important.
Focus on Technology in Manufacturing: Tech is Powering the Factory of the Future - But Also Hindering It
We are now at an inflection point where modern, cloud-based systems can radically change the way in which we look at quality management.
Putting knowledge in the flow of everyday work
If you design KM solutions to align with the problems employees need to solve, make it easy for them to access the available resources, and then build prompts and reminders into your business processes, you'll be well on your way to embedding KM into the culture and the way people work.
Unified communications and KM are finally collaborating
The trend is now toward unified communications as a service (UCaaS), with a cloud model that allows for quick and flexible deployment. Ideally suited for a dispersed workforce, UCaaS accounts for slightly less than half of the global $52 billion unified communications market.
The 2019 KMWorld Readers’ Choice Awards Winners
With a diverse array of products, services and technologies to consider and the stakes getting higher for information-driven success, it can be challenging to make the right choices. There are many ways to learn more about what is available, such as accessing white papers, research reports, and webinars, as well as consulting with experts and peers. We hope the KMWorld Readers' Choice Awards list provides an additional resource to help make the job of identifying solutions to investigate easier.
What Does Workspace Virtualization Mean for KM? (Video)
World Bank senior KM officer Pascual Saura looks at the impact of workspace atomization and virtualization on KM in this clip from his presentation at KMWorld 2018.
An AI Model for Industrial Operations and Maintenance (Video)
Serious Insights founder & principal analyst Daniel W. Rasmus spoke about KM in the age of AI and IoT at KMWorld 2018.
Enriching text analytics with graph databases
Graph databases are ideally suited for storing information about relationships among entities, for accessing diverse types of information, and for easily incorporating new information.
E-discovery: What metrics reveal
The role of metrics in helping to predict costs for cases and to plan budgets for future years is becoming more important because legal departments in corporations are increasingly being seen as business units rather than cost centers.
Focus on Text analytics “Human and Machine Intelligence: Building The Future Of Text Analytics”
We believe that together, Deep Learning and semantics have a significant role in the future of text analytics. For transforming unstructured content into usable data, we recommend a synergistic approach through a consistent API that addresses concerns over change management and future-proofing existing workflows. By leveraging the best of machine learning and organisational standards, there's a bright future ahead for text analytics in the STEM domain.
What Are the Key Challenges Knowledge Managers Address? (Video)
Red Hat Global KM lead Onkar Chandel discusses the challenges knowledge managers face in their organizations in this clip from his presentation at KMWorld 2018.