Avoiding the wrath of illegal data
To mitigate the risks associated with illegal data, organizations need to implement data governance policies and procedures to ensure that all data is properly documented, stored, and maintained.
Accounts payable is at the heart of company success— but is yours skipping a beat?
With a solid strategy for AP automation, businesses can expedite invoice processing rates by as much as 90%, which equates to a 400% increase in employee productivity. But how do you get there?
Knowledge and training: Peanut butter and jelly for the customer contact center toast
Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.
Knowledge management experts provide KM predictions for 2023
Several KM leaders offer predictions for the space in 2023
Why reducing review time can revolutionize enterprise content search
Leveraging this finding of the brain's superior ability to recognize patterns, a next-generation viewer uses three progressive panels to display search results and document pages as visual thumbnails
Best P2P practices and their benefits
Using P2P automation solutions, organizations can maximize the productivity of the whole procurement team and streamline the whole process in the most effective way.
Why SaaS visibility matters
With the increase of decentralized workplaces and remote and hybrid work models, SaaS has overtaken on-premises apps and become critical to any company's success
5 Knowledge graph insights from KMWorld Connect 2021
Knowledge graphs continue to make a splash in the KM space
The solution for the third-party data challenge
Now is the time to perform an audit to understand where your organization is at risk and institute a robust first-party data policy
Fundamentals of modern knowledge management
The answer to the problem of digital fragility lies in knowledge centralization
Overcoming a key roadblock to digital transformation
To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.
Visibility is key to securing an ethical future for AI and machine learning
Visibility for AI and machine learning is an essential feature for avoiding bias, and building and maintaining trust in the technology
Why the voice of the customer is more important than ever
While most voice of the customer metrics have traditionally been viewed in aggregate, the shift toward gathering individual voice of the customer data is underway
Leveraging technology to supercharge customer content
Four strategies to consider for keeping a steady flow of content that consistently meets each customer's unique interests
Knowledge management and the impact of COVID-19
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
Knowledge management and the new normal
James Carroll, partner and director at TetraVX, and Kevin Beasley, CIO at VAI, explain the importance of security and privacy safeguards in the new COVID-19 WFH world
Creating an intelligent automation toolkit
When deployed separately, robotic process automation and digital process automation technologies add immense business value, but when they are strategically combined, an entirely new level of business optimization is possible
The 'Interaction of Things' is coming of age
IoT devices are starting to impact the personal lives of consumers, but the part of the economy likely to be most affected in the 2020s will be the industrial sector
Virtual agents can take enterprise service management to new levels
The time is right to focus on the role of virtual agents in improving customers' service experiences
Proven strategies to manage a work-from-home workforce
The business world has evolved in recent years as more companies have opted for an increasingly distributed and mobile workforce through the widespread adoption of collaboration and conferencing technologies