5 Knowledge graph insights from KMWorld Connect 2021
24 Nov 2021
Knowledge graphs continue to make a splash in the KM space
Equipping your remote workforce for success during the pandemic—and beyond
31 Jul 2020
It's clear the pandemic has brought on the need to rethink how knowledge management should best be addressed in a WFH world
Fundamentals of modern knowledge management
16 Jul 2020
The answer to the problem of digital fragility lies in knowledge centralization
Overcoming a key roadblock to digital transformation
08 Jul 2020
To truly take advantage of digital transformation organizations must adopt new approaches to "records management" and a new notion of what information really means to the organization.
Public sector CX: Why improving CX matters
19 Jun 2020
Improving CX in a government agency can be as simple as implementing a 24/7 online virtual help desk and online chat bots, which are able to predict customers' questions to provide quick answers
Visibility is key to securing an ethical future for AI and machine learning
16 Jun 2020
Visibility for AI and machine learning is an essential feature for avoiding bias, and building and maintaining trust in the technology
Knowledge management and the impact of COVID-19
13 May 2020
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
The 'Interaction of Things' is coming of age
08 Apr 2020
IoT devices are starting to impact the personal lives of consumers, but the part of the economy likely to be most affected in the 2020s will be the industrial sector
Proven strategies to manage a work-from-home workforce
18 Mar 2020
The business world has evolved in recent years as more companies have opted for an increasingly distributed and mobile workforce through the widespread adoption of collaboration and conferencing technologies
Harnessing the power of text analysis
18 Mar 2020
Understanding natural language processing, common obstacles faced, and methodologies to overcome them
David Weinberger's new book, Everyday Chaos, is honored with Axiom Award
09 Mar 2020
When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs
Your new year's resolution: Get serious about your consumer data privacy strategy
02 Jan 2020
How an organization responds to CCPA and future-proofs itself against additional laws will dictate how well it will perform for years to come
New Research: Businesses face a 'digital ceiling' in their transformation progress
02 Mar 2020
Companies have a difficult challenge breaking through to the most advanced levels of digital maturity
Observations on KMWorld 2019
21 Nov 2019
At KMWorld 2019, three themes emerged with much greater emphasis than in previous years
Leveraging Microsoft 365 for CCPA and GDPR compliance
31 Oct 2019
Companies that already have or intend to invest in Microsoft 365 can save significant time and money by simply learning to configure and deploy various tools and features already included in Microsoft 365 to help meet privacy requirements
The changing face of knowledge management: How cognitive search can help
24 Oct 2019
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost
Today's contact centers: Q&A with Anand Janefalkar, founder and CEO of UJET
18 Jul 2019
Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET
Why data quality matters to any industry
05 Sep 2019
Since bad data can adversely affect the business, it is crucial to learn proactive measures to combat and treat it at its source
Search, data, and presentation management: Untangling the web of enterprise PowerPoints
27 Aug 2019
Presentation management puts a strategic workflow process around presentation files, such as: PowerPoint, video, images, PDFs, and any other file types you use in business
Preparing for the third wave of innovation with intelligent automation
07 Aug 2019
Creating an intelligent digital workforce through automation