Knowledge management and the impact of COVID-19
As the U.S. and countries around the world begin to ease—or at least think about easing—restrictions stemming from the COVID-19 pandemic, executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect. Greater use of cloud services, accelerated digital transformation, a need for the latest and greatest technology, and a generally stronger appreciation for knowledge management are among the key changes being seen.
The changing face of knowledge management: How cognitive search can help
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost
Search, data, and presentation management: Untangling the web of enterprise PowerPoints
Presentation management puts a strategic workflow process around presentation files, such as: PowerPoint, video, images, PDFs, and any other file types you use in business
Fueling Sales and Marketing with Presentation Management
Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop."
Why your DAM Needs an Asset Librarian
Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows.
When Data Standards Fail to Standardize Exchange: A Close Look at the Unique Challenges in Today’s Healthcare Data Standards
While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain.
GDPR Document Strategy Checklist
GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data.
Knowledge and AI Augmentation: The Essential Complement to Agent Training in the Modern Contact Center
The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools.
Digitally Transforming in a Regulated Industry: How You Can and Why You Should
No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer.
Cognitive Computing and Knowledge Management: Sparking Innovation
Video and transcript from from the keynote at KMWorld 2015. Susan E. Feldman (CEO, Synthexis Cognitive Computing Consortium), a long-time technology analyst, discusses a new innovative approach to knowledge management that addresses the complex problems enterprises face today.
What is Cognitive Computing?
Video and transcript from a keynote speech by Susan Feldman on cognitive computing at KMWorld 2015. How cognitive computing can help spark innovation.
Three key insights from building enterprise search solutions
Enterprise Search is not simply site search. There are a lot of differences, such as the relevance of search results. Users in the consumer search market have different needs than the enterprise search users. Therefore, the tools for measuring relevance of the enterprise search results presented to users should be different.
Six Best Practices for Ensuring Your Videos Can Be Found
Video should be as searchable, discoverable, and engaging as text
12 Tips for Enterprise Search Success
At the Enterprise Search Summit, Martin White, author of Enterprise Search, shared his 12 critical success factors for enterprise search now and for the future.
Adopting and adapting existing word lists and taxonomies
Knowledge workers might be looking at the same body of data, but they use different terms to talk about it . . .