Achieving a unified view for business without coding
The chief advantage of using a common data model method for business users is the codeless means by which they can define their own business logic
Knowledge management in 2021: KM enters a new stage
The knowledge graph stage emerged in full at KMWorld Connect 2020
Translating the voice of your customer (VoC) into business intelligence
Most organizations know that there are disconnects and mistakes that occur among their customer service teams that directly correlate to poor business performance
Knowledge management and the impact of COVID-19
Executives at leading knowledge management software and services organizations are reflecting on the lasting impact we can expect
The 'Interaction of Things' is coming of age
IoT devices are starting to impact the personal lives of consumers, but the part of the economy likely to be most affected in the 2020s will be the industrial sector
Harnessing the power of text analysis
Understanding natural language processing, common obstacles faced, and methodologies to overcome them
David Weinberger's new book, Everyday Chaos, is honored with Axiom Award
When you try to develop a machine learning application that affects people, you quickly learn that fairness is far more complex than we usually think, and also that fairness almost always requires us to make difficult trade-offs
New Research: Businesses face a 'digital ceiling' in their transformation progress
Companies have a difficult challenge breaking through to the most advanced levels of digital maturity
Choosing the right CMS
The easiest way for marketers to create a unified communications strategy is by using a content management system
Vibrant network ecosystems are turning supply chains into competitive weapons
The old paradigm for supply chain networks has run its course, and the future is in multi-enterprise, or multi-party business networks
Observations on KMWorld 2019
At KMWorld 2019, three themes emerged with much greater emphasis than in previous years
3 Departments with Untapped Data Opportunities: CX, HR, and Sales
Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions.
Three advances in AI and ML: From Awareness to Action and Decision
The possibilities of AI and ML are numerous—we are already witnessing some of its disruptive potential through personalized healthcare, weather predictions, inventory management, smart city design and more. There is one constant that will accelerate these advancements in AI further—the desire to create machines that are domain fungible with the ability to self-learn.
Cognitive Computing and Knowledge Management: Sparking Innovation
Video and transcript from from the keynote at KMWorld 2015. Susan E. Feldman (CEO, Synthexis Cognitive Computing Consortium), a long-time technology analyst, discusses a new innovative approach to knowledge management that addresses the complex problems enterprises face today.
Process Intelligence: The Next Leap Forward in Business Intelligence - and Intelligent Business
Everything accomplished in an organization requires a series of business activities which together comprise a process. Whether the organization is a hospital, bank, manufacturer, or any other type of business, its level of success is directly tied to how well it performs and manages its many business processes.
Best Practices in BI: 8 Questions CEOs Should Ask Before Investing in BI
No single organizational initiative which warrants preparation, planning and strategy more than its decision to invest in a Business Intelligence (BI) Program. Here are 8 questions CEOs should ask before investing in BI.