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KMWorld Trend-Setting Products of 2017

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Each year KMWorld identifies a host of technologies that we deem “trend-setting” in the broad sphere of knowledge management. Some of the technologies fall into such “hot” categories as artificial intelligence, machine learning and the Internet of Things. Others are more tried-and-true, providing increasing functionality in enterprise collaboration and information management, text analytics and search, compliance and information governance, customer service and support, business process management and case management.

Advancements in technology help the marketplace as well as organizations and individuals. Through digital transformation, enterprises can find the information they need to solve business challenges and satisfy customers. Individuals can benefit from such promising concepts as “precision medicine,” which draws on predictive analytics, semantic data lakes and machine learning to target treatment.

The offerings on our list of 2017 KMWorld Trend-Setting Products result from innovation and imagination, as well as from evolution, gaining additional features over time. The products reflect the ingenuity of the developers and the diversity of invention. More than anything else, our 2017 Trend-Setting Products have captured our attention because of their ability to meet business needs by transforming information into insight.

Further descriptions of selected Trend-Setting Products begin on page 12, September/October 2017, Vol.26, Issue 8. On the next two pages see "click for more product details" next to product showcased.

ABBYY USA: ABBYY FlexiCapture 12—automatically classifies, extracts, validates and directs business-critical data from written customer communications and operational processes; automated machine learning techniques help simplify data capture and processing.

Accellion: kiteworks—external content collaboration platform; enables secure access and sharing of enterprise content from any device, including laptop, desktop or mobile; enhances business productivity while ensuring data security and compliance. Click here for more product details.

Access Innovations: Data Harmony 3.12—featuring enhancements to products that include Inline Tagging, MAIstro, Search Harmony, Semantic Fingerprinting, Smart Submit and XIS. Click here for more product details.

Accusoft: PrizmDoc—HTML5 Document Viewer & Imaging Suite; adds high-quality document viewing and imaging to an application; the viewer, supported on virtually any platform and language, is customizable and handles a wide range of document, raster and vector file formats.

Actiance: Actiance Platform—delivers compliance across a broad set of communications and social channels with insights on what’s being captured.

Adlib Software: Adlib Elevate Platform—built on Advanced Rendering technology, helps enterprise organizations in the life sciences, insurance, banking and energy sectors and others enhance information governance objectives by unlocking the value in unstructured content. Click here for more product details.

Adobe: Adobe Scan—a free app, delivers a modern document experience, turning mobile devices into an intelligent scanning and text recognition tool, while Adobe Sign adds ease of use and mobility improvements.

Alfresco Software: Alfresco Digital Business Platform—powers customer digital transformation; integrated and open set of process, content and governance services designed to move beyond traditional siloed BPM, ECM or vertical-specific packaged applications.

Aptean: Aptean Factory MES—gives shop floor teams real-time visibility into production and quality operations, empowering a culture of action and enabling transition toward a paperless shop floor.

Asana: Asana Project Management—with tasks, projects, conversations and dashboards, enables teams to move work from start to finish.

ASG Technologies: Mobius 7.0—content solution that delivers content services for the modern enterprise; provides access to any type of content, at any time and is deployable on premise, in the cloud or in a hybrid model, with advanced redaction and storage rules. Click here for more product details.

Atlassian: Atlassian Stack—a collection of Atlassian server and data center products that large enterprises can procure in a single package; simplifies and speeds the adoption of Atlassian tools, enabling companies to modernize cross-team collaboration.

Attivio: Attivio Platform 5.5—new version of the Attivio Cognitive Search and Insight Platform that leverages next-generation cognitive capabilities, such as machine learning and natural language processing, to help enterprises fuel every decision and action with insight.

AvePoint: DocAve Governance Automation Service Pack (SP) 8—provides a single governance system that allows businesses to manage the latest SharePoint versions, including SharePoint 2016, SharePoint 2013 and SharePoint Online.

Axway/Syncplicity: Axway Syncplicity—secure Enterprise File Sync and Share (EFSS) helps enterprises modernize their data infrastructure to power a digital workplace; removes data silos between employees, partners and suppliers to improve productivity and collaboration.

BA Insight: Search for Dynamics—provides instant, contextual, enterprisewide search results related to the specific case or opportunity a user is viewing; automatically searches Microsoft Dynamics 365, Microsoft SharePoint and content from more than 60 enterprise systems and displays results directly in Dynamics 365. 

Bamboo Solutions: Release of 11 SharePoint 2016 products—enables users to choose a product from a large portfolio of SharePoint solutions, with more on the way.

Beezy: Beezy—comprehensive enterprise collaboration solution for Microsoft Office 365 and SharePoint, supporting on-premises, cloud and hybrid deployments.

Box: Box cloud content management—empowers enterprises to revolutionize how they work by securely connecting people, information and applications.

BP Logix: Process Director 4.0—low-code, no-code BPM platform for building and operating workflow-driven business applications; fosters fast time to value, flexibility and insight.

Bpm’online: bpm’online studio—a synergy of business process management and case management technologies that provides organizations with tools to easily manage and optimize business processes. Click here for more product details.

Brainspace: Brainspace Discovery—advanced software for digital investigations and unstructured data analysis; built on Brainspace platform.

Brightstarr: Unily—an intranet as a service solution designed to engage employees and ensure high adoption rates, with an intuitive interface and content management system to make content creation easier.

Cambridge Semantics: Anzo Smart Data Lake—a graph-based solution that leverages the power of semantic technologies on top of big data tools like Hadoop HDFS and Apache Spark. Click here for more product details.

Cipher Systems: Knowledge360—leverages natural language processing (NLP) and advanced machine-learning technologies to aggregate and organize information; supports the intelligence process to free analysts’ time so they can focus on developing strategic insights.

Citrix: Citrix Cloud—fast, simple and flexible approach to securely managing digital workspaces; decreases cost and complexity; creates and deploys workspaces quickly on any cloud or infrastructure the user chooses.

Clarabridge: CX Revolution—updates to the Clarabridge suite includes addition of AI-based conversational surveys, omni-channel case management, BOT integration and predictive analytics to drive CX advances.

Clarizen: Clarizen Spring 2017 Release—newest version of the cloud-based platform; collaborative work management software with added features to increase team efficiency, boost collaboration and accelerate time to value.

Colligo: Colligo Engage—with enhanced capabilities to extend companies’ existing Microsoft SharePoint, Office 365 and OneDrive for Business environments; with additional benefits in online and offline searching, as well as simplified account configuration.

Concept Searching: SharePoint Add-ins—conceptClassifer for SharePoint and conceptClassifier for Office 365 available as add-ins in the SharePoint 2013, SharePoint 2016 and SharePoint Online environments.

Confirmit: Confirmit Horizons Platform—provides end-to-end management of voice of the customer programs, voice of the employee programs and market research projects. 

Connotate: Connotate Cloud—web data extraction platform in the cloud with the power of the Connotate platform and the flexibility and ease of a managed cloud service.

Coveo: Coveo Pro Edition—full family of products for Salesforce; complete portfolio of AI-powered search solutions fits customer support needs regardless of business size, complexity or industry.

Cryptzone: AppGatethe newest version enables organizations to easily deploy a software-defined perimeter (SDP) for granular access control; release of AppGate 3.0 furthers vision for transformational network security.

Datawatch: Datawatch Panopticon 16—advanced visual analytics platform for the capital markets industry; offers faster trading analytics for expedited time to insight and addresses the need for real-time and historic views for trading effectiveness.

Dell EMC: Dell EMC Elastic Cloud Storage (ECS)—consolidate multiple storage silos into a single, globally accessible repository; manage workloads and scale infinitely with Dell EMC’s third-generation object storage platform, available as software, an appliance or a hosted solution.

Digital Reasoning: Synthesys—finds order in data and understands patterns in language; unique abilities enable it to read and understand human-generated data; cognitive system learns from experience and can turn data into knowledge to accurately answer questions.

Dropbox: Dropbox Business—secure file sharing and storage solution that appeals to employees and IT admins alike; securely share, sync and collaborate.

eGain: eGain Virtual Assistant—life-like, conversational agent providing an interactive and personal way for users to get answers and assistance 24/7; provides frontline support so the customer service staff can concentrate on more complex tasks.

Egnyte: Egnyte Connect—a smart content collaboration solution; securely access, share and manage files from an intuitive user interface; use Google Docs, Microsoft Office and popular third-party app integrations.

Elastic: Elastic Cloud Enterprise—centrally orchestrate a fleet of Elasticsearch Clusters; provision, manage and monitor Elasticsearch, Kibana and X-Pack at any scale on any infrastructure while managing everything from a single console.

Empolis: Empolis Smart Cloud—a platform as a service (PaaS) available for professional information management in the cloud; develop and operate your own applications and adapt them to customers’ working environments. Click here for more product details.

Ephesoft: Ephesoft Insight 3.0—big data analytics platform that leverages Ephesoft’s machine learning algorithms to extract meaningful, actionable information from unstructured data on documents and images in content management systems. 

eSignLive: Mobile e-Signatures—sign from anywhere, anytime, on any device; mobile support leverages the capabilities of mobile tablets and phones to capture tap-to-sign and handwritten signatures, extensive e-evidence and more.

Everteam: Everteam.process—latest version introduces a new business activity monitoring (BAM) dashboard that helps easily monitor processes; the dashboard is enabled by default, so all the administrator needs to do is configure it.

Expert System: Cogito 14—cognitive technology based on artificial intelligence algorithms; applies human-like comprehension to make sense of big data and unstructured information such as documents, news and articles, research reports, customer interactions and emails.

Extensis: Extensis Portfolio 2017—digital asset management system designed to help companies and workgroups of all sizes efficiently manage asset creation, organization and use. Click here for more product details.

Fujitsu Computers Products of America: PaperStream IP TWAIN and ISIS, PaperStream Capture and Scanner Central Admin—enhanced image processing and productivity software, provides users with powerful, easy-to-use image enhancement and document management tools. 

GlassIG: Information Governance for Cloud and On-Premise—use to manage information policies and power organizations’ legal and regulatory requirements related to data retention and information lifecycle management.

Guidance Software: EnForce Risk Manager—designed to proactively identify, classify and remediate private or sensitive data across the enterprise; offers insight and control of electronic data across all endpoints and data stores, no matter where they are located. (To be acquired by OpenText.)

Harmon.ie: harmon.ie Collage—the topic computing solution fully unifies disconnected information from multiple cloud services—all within Outlook, employees’ primary work interface; changes the way information is delivered in the cloud-era workplace.

Huddle: Huddle Cloud integration with Office Online—collaborate more effectively on Microsoft Excel, Microsoft PowerPoint and Microsoft Word documents; quickly create, preview and manage Office files within Huddle and then seamlessly transition into Office Online for editing and real-time co-authoring.

Hyland Software: OnBase 17—with more than 3,000 functional enhancements to OnBase in the release; offers an updated experience with a modern look and feel; an evolved interface to meet users’ ?expectations.

IBM: IBM Cloud—new Watson-enabled cloud service designed to help companies extract new insights from video; uses Watson to identify complex content in video and generate metadata that could be used by media companies to better match content with viewers and advertising.

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