November 10, 2025
By Anand Subramaniam SVP Global Marketing, eGain Corporation
Features

Readers' Choice Awards 2025 - eGain: Accelerating Knowledge Creation and Curation while Improving Search Success

Consistently rated #1 by analysts and practitioners, the eGain AI Knowledge Hub™ is a rich, whole-product solution that has created transformational value at speed and scale for Global 1000 companies and government agencies alike. Clients report a 37% improvement in First-Contact Resolution, 30-point improvement in Net Promoter Score, and 50% reduction in agent time-to-competence. Furthermore, by leveraging AI with a trusted content foundation, our clients have accelerated knowledge creation and curation 10X while improving search success 6X.

Among the components of the solution are:

• Rich technology: Content management, workflows, profiled content access, intent inference, search methods, generated instant answers, guided help, analytics, pre-built connectors to existing systems, and much more, powered by hybrid AI, including agentic and generative AI, ML, and reasoning.

• Proprietary implementation method: We have perfected the art and science of creating quick business value from AI and knowledge from domain experience that spans over two decades and bottled it all in the eGain AI Knowledge Method™.

• Value modeling service: A 360-degree approach to modeling the business value of AI knowledge, based on our experience drawn from similar assessments from hundreds of clients.

• Risk free pilot: Our unique “innovation in 30 days” pilot is a no-risk approach to experiencing our solution before investing in it. We provide expertise and guidance for success at no charge.

• Full-spectrum services: 24x7 support, managed services, and educational services through in-person training and free, online courses through a one-of-a-kind Knowledge Academy™.

• Ecosystem: Our ecosystem consists of technology vendors, SI and channel partners, developers, and more. With a rich API library and pre-built connectors to partner technologies, we have a marketplace as well as easy-to-access presence in third-party marketplaces.

Visit www.eGain.com for more information.