KMWorld 2007 Promise and Reality Awards finalists' showcase: Unisys
Unisys Transforms Knowledge into Business Value
In early 2001, IT global services provider Unisys Corporation had separate and distinct business units often selling and delivering solutions to the same prospects and clients. There was no effective enterprise-wide knowledge management vision or process to support collaboration, knowledge creation, and information management.
A decision was made by the CEO, the CIO and the leaders of each business unit to develop an internal knowledge management strategy to improve communication and collaboration, and ultimately knowledge creation. A knowledge management team developed patented methods for knowledge management that include a unique approach to enabling communities of practice within Unisys. In 2003, Unisys deployed Microsoft’s SharePoint Portal Server to support communities of practice, and today there are more than 70 such communities. Unisys has essentially replaced its intranet with these communities of practice. The approach to knowledge management and use of SharePoint has allowed Unisys to:
- Systematically capture and re-use knowledge assets across business unit and geographic boundaries
- Continually build intellectual capital in strategic knowledge domains
- Optimize process execution
- Practice continuous process improvement
- Systematically transform new knowledge and insight into new business value
- Encourage and support individual professional development
Unisys has documented improvements in cost avoidance, cost reduction, time savings and intellectual property growth—directly attributable to knowledge management activities and supporting technologies. Unisys is completing a migration to Microsoft Office SharePoint Server 2007. Unisys, based on its own experience, offers knowledge management and enterprise portal deployment services to clients.
Blue Bell, PA 19424
Contact: Jim Kane, Solutions Manager Microsoft Practice
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