AI 50 Trailblazer: Automation and AI by KMS Lighthouse
KMS Lighthouse is the leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering employees, agents and customers with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. KMS Lighthouse has developed Document AI technology and automation solutions including smart routing, agent assist and auto-answer.
KMS Lighthouse automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers. The intent analysis makes it easy to understand the level of urgency and escalations, for instance, order not received, wrong billing issues and more. The technology routes chats and emails to the right agent at the right time with the right context including real-time alerts with sentiment analysis. Implementing these solutions enables organizations to cut costs of service by over 30% with the real-time assistant for reps to surface the right knowledge and CRM actions based on the context of chats and emails. The free-text analysis can detect the next automation potential and help you empower chatbots, email bots and social bots on any platform. Partnerships with Salesforce, Zendesk, Chatter, LivePerson bring the best AI to maximize automation potential.
KMS Lighthouse’s Document AI technology enables PDF and Word files to be accessible with users asking questions in natural language and finding instant, highlighted answers from documents without human tagging or structuring. Integrations with cloud repositories including Google Drive, Microsoft SharePoint, Jira, Box and Confluence simplify the process to sync and find the right knowledge when required. KMS Lighthouse works with leading brands including GE Healthcare, Delta Dental, Unum Group, TechStyle, Marks & Spencer and more..
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