Sagi Eliyahu, CEO, KMS Lighthouse
Articles by Sagi Eliyahu, CEO, KMS Lighthouse
To Bot or not to Bot—how companies can elevate customer experience - KMS Lighthouse
08 Mar 2023
AI and machine learning will remain hot topics in 2023 and coming years. KMS Lighthouse for many years has developed a full platform that enables organization employees to find answers to do their work better.
KMS Lighthouse Executive Vision
09 Jan 2023
Knowledge management is supporting major organizations in their re-organizations which have become more urgent given the economic climate.
Every successful digital transformation has a key foundation, eliminating knowledge silos
04 Mar 2022
KMS Lighthouse allows organizations to continue recruiting while shortening training time and giving employees the answers they need to complete their daily work. At the same time, they're able to keep on providing exceptional customer service, giving consumers the same direct online experience that employees enjoy. It's truly a knowledge-based revolution.
AI 50 Trailblazer: Automation and AI by KMS Lighthouse
08 Jul 2021
KMS Lighthouse automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers. The intent analysis makes it easy to understand the level of urgency and escalations, for instance, order not received, wrong billing issues and more.
Empower with Knowledge Anywhere, Anytime and on any Interface
08 Mar 2021