Articles by Sagi Eliyahu, CEO, KMS Lighthouse
AI 100 Trailblazer: KMS Lighthouse: Pioneering the Future of AI in Knowledge Management
KMS Lighthouse has developed AI technology and automation solutions including smart routing, agent assist and auto-answer. KMS Lighthouse Automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers.
To Bot or not to Bot—how companies can elevate customer experience - KMS Lighthouse
AI and machine learning will remain hot topics in 2023 and coming years. KMS Lighthouse for many years has developed a full platform that enables organization employees to find answers to do their work better.
KMS Lighthouse Executive Vision
Knowledge management is supporting major organizations in their re-organizations which have become more urgent given the economic climate.
Every successful digital transformation has a key foundation, eliminating knowledge silos
KMS Lighthouse allows organizations to continue recruiting while shortening training time and giving employees the answers they need to complete their daily work. At the same time, they're able to keep on providing exceptional customer service, giving consumers the same direct online experience that employees enjoy. It's truly a knowledge-based revolution.
AI 50 Trailblazer: Automation and AI by KMS Lighthouse
KMS Lighthouse automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers. The intent analysis makes it easy to understand the level of urgency and escalations, for instance, order not received, wrong billing issues and more.
Empower with Knowledge Anywhere, Anytime and on any Interface