Articles by Sagi Eliyahu, CEO, KMS Lighthouse
AI 50 Trailblazer: Automation and AI by KMS Lighthouse
KMS Lighthouse automation technology saves millions per year by learning from historical free text customer engagements to streamline ticketing, email and chat for employees and customers. The intent analysis makes it easy to understand the level of urgency and escalations, for instance, order not received, wrong billing issues and more.
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