KMWorld NewsLinks - March 03, 2020

Features

What Is a Content Rulebook? (Video)

Jason Hein, Earley Information Science director, delivery services, discusses the purpose and essential elements of internal content rulebooks in this clip from his presentation at KMWorld 2019.

News

Verint Systems and Adobe expand partnership to power personalized customer journeys

The partnership will surface customer experience data to automate the process of predicting and acting on experience drivers

Applause partners with Infosys

Launches digital testing services for clients

Akumina partners with BlueModus to improve content management

The collaboration will bring personalized digital employee experiences that align with the content management needs of organizations

Perspective on Knowledge

The challenge of emergence

Traditionally, we humans have succeeded at building complex structures by breaking plans down into a multitude of simple, predictable, knowable causes and effects.

KM In Practice

U.S. Air Force selects Fluree’s data management platform to support global communications

Fluree platform was selected to provide secure communications using an encrypted, distributed, blockchain-backed graph database shared between partners

ViewPoints

Up-leveling customer communications infrastructure with RPA

With RPA, AI-powered robots observe humans using software and then learn to use the software themselves