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KMWorld NewsLinks - October 29, 2019

News

ServiceNow to acquire Attivio’s cognitive search platform

With the addition of Attivio's search engine, ServiceNow will move beyond keyword-based search to deliver out-of-the-box, conversational AI and search experiences at scale to customers

Akumina and BA Insight partner to advance enterprise search

BA Insight's AI-driven search software, integrated with the Akumina employee experience platform, helps employees find specific information quickly and efficiently

Verint Systems enhances its Knowledge Management suite

The update drives knowledge intelligently across customer touchpoints via the cloud

KM In Practice

Cognosante selects Talkdesk to support contact center operations

With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante

ViewPoints

The changing face of knowledge management: How cognitive search can help

With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost