KMWorld NewsLinks -
October 29, 2019
News
ServiceNow to acquire Attivio’s cognitive search platform
24 Oct 2019
With the addition of Attivio's search engine, ServiceNow will move beyond keyword-based search to deliver out-of-the-box, conversational AI and search experiences at scale to customers
Akumina and BA Insight partner to advance enterprise search
24 Oct 2019
BA Insight's AI-driven search software, integrated with the Akumina employee experience platform, helps employees find specific information quickly and efficiently
Verint Systems enhances its Knowledge Management suite
21 Oct 2019
The update drives knowledge intelligently across customer touchpoints via the cloud
KM In Practice
Cognosante selects Talkdesk to support contact center operations
24 Oct 2019
With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante
ViewPoints
The changing face of knowledge management: How cognitive search can help
24 Oct 2019
With the inundation of big data, enterprises are constantly on the prowl for advanced solutions such as AI-based cognitive search platforms that significantly help cut down on time and cost