KMWorld NewsLinks -
January 17, 2023
The expanding ease and utility of text analytics and natural language processing
The greater utility of text analytics, whether or not that's preceded by speech-to-text conversions, is the capacity to analyze the reams of unstructured text in the form of documents, conversational transcriptions, social media streams, and more.
NICE introduces new analytics and machine learning capabilities to NEVA Discovery
New capabilities for NEVA Discover present advanced automation experience
LiquidText Enterprise Edition provides document management integration and greater security
The platform offers even greater productivity and efficiency improvements
PagerDuty Status Pages empowers customers to respond quickly during large-scale incidents
Integrated, intuitive feature saves time and money, aligning technical and customer-facing teams
Verint embeds appointment scheduling capabilities from Qudini into its Customer Engagement Platform
New solution for contact centers, stores, and branches to drive elevated holistic customer experiences
Knowledge and training: Peanut butter and jelly for the customer contact center toast
Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.