2023 KMWorld Media Kit Available Here 

KMWorld NewsLinks - January 17, 2023

Features

The expanding ease and utility of text analytics and natural language processing

The greater utility of text analytics, whether or not that's preceded by speech-to-text conversions, is the capacity to analyze the reams of unstructured text in the form of documents, conversational transcriptions, social media streams, and more.

News

NICE introduces new analytics and machine learning capabilities to NEVA Discovery

New capabilities for NEVA Discover present advanced automation experience

LiquidText Enterprise Edition provides document management integration and greater security

The platform offers even greater productivity and efficiency improvements

PagerDuty Status Pages empowers customers to respond quickly during large-scale incidents

Integrated, intuitive feature saves time and money, aligning technical and customer-facing teams

Verint embeds appointment scheduling capabilities from Qudini into its Customer Engagement Platform

New solution for contact centers, stores, and branches to drive elevated holistic customer experiences

ViewPoints

Knowledge and training: Peanut butter and jelly for the customer contact center toast

Modern knowledge management and training are perfect complements to each other—the peanut butter and jelly for your breakfast toast.