KMWorld NewsLinks - January 10, 2023

Features

New tools provide deep insights from customer feedback

The text analytics market in 2021 was approximately $6 billion, and it is expected to grow about 18% per year, reaching $17 billion by 2027, according to the iMARC Group, a market research firm.

News

Cultivating a positive employee experience amid 2023 trends

Mary Kaplan, product marketing manager at LumApps, and Brooks Jordan, VP of business development at Social Edge Consulting, joined KMWorld to explore the avenues that organizations must embark on in 2023 to increase employee engagement

$50M investment in Dialpad fosters continued research and development of AI technologies

Investment over the next five years will transform employee, agent, and customer experiences

Progress announces intention to acquire MarkLogic

Company adds powerful NoSQL database and semantic metadata management to its portfolio of industry-leading products and continues to deliver on Total Growth Strategy

BillingPlatform boosts its core solutions with extensive customer support

Leading revenue management solution enhanced with new capabilities to support the complete revenue lifecycle and power modern business models

SirionLabs announces its funding milestone of $110M, will continue to grow its CLM platform and reach

Brookfield Growth's investment follows the previously announced Series D led by Partners Group

KM In Practice

CipherHealth announces partnership with SADA to improve patient experience

Enhanced data insights enable CipherHealth's customers to deliver better patient care