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KMWorld Cover

April 2007 [Volume 16, Issue 4]


E-MAIL management comes of age

Just when knowledge workers thought IT might be getting a handle on managing burgeoning e-mail, instant messaging (IM) and other content, the goal line keeps moving. There is not only an ever-expanding amount of content, but also it is coming from a greater variety of sources, and new requirements for capture and classification of live content are arising from regulation, litigation and governance demands.

E-MAIL in law firms: a case in point

Law firms face all the same problems with e-mail that other industries do, only more so.

Search: sophisticated yet simple

Enterprise search solutions have traditionally been ahead of Internet search in terms of sophistication and effectiveness. Now some of those technologies are being directed toward the Web, with much success.


Government offices are starting to take advantage of enterprisewide knowledge management systems to share information across widely dispersed offices that handle everything from criminal arrests to land management to taxation. Although many of the technologies that enable that sharing, like enterprise content management systems, have been around for several years, numerous state, county and local governments are still in the beginning stages of their programs.

E-MAIL Management Directory: CA, Inc.

E-MAIL Management Directory: Iron Mountain

E-MAIL Management Directory: KANA

E-MAIL Management Directory: TOWER Software

E-MAIL Management Directory: ZyLAB

News Analysis

The world of super integration

Last summer, in a very quiet acquisition, Microsoft purchased a health intelligence software product called Azyxxi, which was the brainchild of Dr. Craig Feied, Dr. Mark Smith and Fidrik Iskandar of MedStar Health. That acquisition by Microsoft underscores the importance of “smart systems integration,” a phrase I use to describe “systems of systems” that perform exceptionally well together, are highly reliable and really change the way people work.

What's in a name?

Tantalizing Taxonomies


David Weinberger

Knowledge we value requires forgiveness

The Future of the Future

The Future of the Future: Breaking free of old mindsets

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