July/August 2025 [Volume 34, Issue 4]

Features

AI Trailblazer: Access Innovations, Inc. - Improving the ability to find and discover information

We have been implementing AI since 1997. We use its collection of techniques, applications, algorithms and models to make processing informational text faster, easier, more accurate, and less of a burden on humans.

AI Trailblazer: Bloomfire - Transforming Knowledge Management into Enterprise Intelligence

At the core of Bloomfire's platform are five capabilities of Enterprise Intelligence: connecting siloed information across systems, resolving content duplication and gaps through a self-healing knowledge base, unlocking tacit expertise from employees, injecting insights directly into workflows, and proactively surfacing what teams need before they ask. Together, these capabilities turn knowledge from a passive archive into an active, strategic asset.

AI Trailblazer: Earley Information Science creating adaptable, AI-ready solutions that evolve alongside organizational needs

Successful AI initiatives begin with well-managed information. Whether designing taxonomies and ontologies, optimizing product information management, or enhancing enterprise search and personalization, we build intelligent frameworks that enable advanced analytics, machine learning, and generative AI applications.

AI Trailblazer: Enterprise Knowledge, LLC. - Bridging Knowledge Management, Data, and Artificial Intelligence

Our foundational success stems from bridging knowledge, information, and data management, enabling us to deliver highly functional and reliable semantic layer and AI initiatives for our clients.

AI Trailblazer: Evalueserve Powers Tech-Enhanced Managed Services with GenAI and Domain Expertise

What sets Evalueserve apart is its conviction that AI alone isn't enough. True transformation happens when AI is contextualized by industry knowledge and operationalized through managed services. Co-created with clients, Evalueserve's AI-enhanced workflows automate tasks, surface deeper insights, and amplify decision-making.

AI Trailblazer: Fisent Technologies - Applied GenAI Process Automation solutions for enterprises

By bridging the gap between enterprise applications and rapidly evolving LLMs, BizAI significantly enhances backoffice process efficiencies. It reduces or replaces the manual workload associated with human interpretation of diverse data and content. Within weeks, organizations deploying BizAI can expect increased efficiency, reduced costs, improved task accuracy, and faster, more informed decision-making.

AI Trailblazer: Lexsoft - Evolving legal ‘knowledge management’ into ‘knowledge research’

Lexsoft is leading the way in how generative AI technology can be leveraged to deliver new KM-related capabilities in the legal sector.

AI Trailblazer: Lucidworks - turn complex data into simple, actionable insights that accelerate business outcomes

As the AI landscape evolves, Lucidworks continues to lead the way in human-centered, responsible AI—focused not on hype, buton delivering trusted, transparent, and high-performing solutions that help companies grow with confidence.

AI Trailblazer: M-Files - Transforming how organizations handle information

M-Files empowers organizations to unlock the full potential of AI with the essential foundations already built in: structured data, secure access, and intelligent automation.

AI Trailblazer: Openstream - Multiple AI tools and techniques to deliver bespoke solutions

Experiences built with Eva are grounded with a deep understanding of knowledge automatically extracted from enterprise data and the ability to assimilate, interpret, and activate that knowledge within any AI conversation or collaboration. This knowledge foundation enables Eva's neuro-symbolic AI engine to conduct human-like conversations without backend complexity or hallucinations, combining speech, gesture, vision, and touch inputs with text.

AI 100 Trailblazer: Progress Software Empowers Businesses with Responsible AI Solutions

Through its comprehensive AI approach, combining Retrieval-Augmented Generation (RAG) with semantic search and knowledge graphs, Progress helps deliver significant reductions in hallucinations from the GenAI responses with source attributions that engender trust. Their solutions help businesses apply domain knowledge to AI systems, effectively amplifying human intelligence at machine scale.

AI Trailblazer: Upland RightAnswers - Knowledge with Trust, AI with Purpose

RightAnswers is more than a platform. Our team has over 25 years of experience across contact centers, knowledge management, and IT support. RightAnswers includes KCS-certified enablement and a dedicated customer success team to guide your knowledge strategy every step of the way.

2025 The KMWorld AI 100: The Companies Empowering Intelligent Knowledge Management

As AI adapts and learns, its value to KM becomes more apparent. AI offers remarkable capabilities to avoid data silos, improve search relevance, handle multimodal information sources, and uncover knowledge hidden in large, complex data stores.

Proving the Value of Knowledge Management

Today, the qualitative aspects of KM are beginning to translate into quantitative terms. The crux of this metamorphosis lies in the rapid advancements in the technology ecosystem surrounding KM.

Building Trustable AI

When successfully implemented, GenAI can leverage corporate knowledge in an efficient and reliable way.

Communities of Practice: The Heart of KM

Organizations with thriving communities typically have thriving KM programs as well. But thriving communities don't magically appear. While they don't all look the same, we've found that the most successful munity leaders who will develop the community charter and goals, drive participation, and share their expertise.

ViewPoints

Embracing Digital DNA for Business Transformation

By adopting a mindset of agility, adaptability, and knowledge sharing, companies will be able to solve customer pain points, deliver exceptional experiences, foster loyalty, and continue to anticipate changes and meet customer needs with a digital-first mindset.

KM in Practice

AlphaSense accelerates and enriches M&A decision making with AI

AlphaSense is supercharging investment banking firms, having demonstrated significant momentum in augmenting investing with AI and generative AI (GenAI)

Hashgraph uses Vertesia Platform to deliver scalable generative AI adoption in workflows

Software company leverages Vertesia's low-code platform to rapidly deliver custom generative AI solutions

David Weinberger

The 12 Temptations of Knowledge

The intuitive appeal of regarding knowledge as a concept lies in a tempting belief that what's true is true. But knowledge is contextual in every possible way.

The Future of the Future

Life in the Virtual Trenches

Immersive Learning - The applications in education are obvious. But you can build use cases for almost any domain.

Ethical Innovation

What Problem Is AI Actually Trying to Solve?

Too often, AI is deployed reactively—thrown at symptoms rather than root causes—leading to wasted resources, disillusionment, and even deeper inefficiencies.