Phil Britt is a freelance writer who focuses on high-tech, financial services and other industries, e-mail firstname.lastname@example.org.
Articles by Phil Britt
In financial services, KM is a plus
01 May 2018
The use of knowledge management tools for financial services firms continues to grow and change with the industry itself.
Applications provide critical KM for retail marketing, business reporting
22 Jan 2018
Knowledge management in financial services: Collecting and sharing information and analyzing data and social media content are among the benefits.
03 Jul 2017
Financial services firms are using knowledge management solutions for data sharing across the organization, to permit authorized access to sensitive information while blocking unauthorized access and to analyze potential investments.
Targeting opportunities to ensure marketing and sales success
31 Mar 2017
Large and small companies alike are increasingly relying on knowledge management to develop better automated marketing campaigns. Knowledge management is essential to deliver the right message at the right time to the right people with the right frequency.
Finding security in a file sync and share solution
30 Dec 2016
Private and public entities need the ability to quickly and securely share knowledge among different stakeholders, so they are looking at new enterprise file sync and share (EFSS) solutions.
Tools to ramp up the customer experience
01 Oct 2016
Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best.
Entrusting KM to improve communications for banks and their customers
01 Jul 2016
KM EARNS “STAR RATING” in travel, transportation markets
31 May 2016
By the time the information was analyzed, the data itself was stale.
Mobile and multichannel solutions help businesses succeed
29 Apr 2016
BPM clears a path through workflow hurdles
01 Mar 2016
E-commerce solutions gain insights that boost sales
01 Oct 2015
"When we reached a point where we were spending more time manipulating the data than using it to make decisions, we knew that we needed a new solution."....
It’s not just about money in financial services
Information is imperative!
03 Jul 2015
Financial services companies are using a variety of knowledge management solutions to locate documents and disseminate information across the enterprise, for improved contact center performance and to mine data from employee feedback surveys.
Meeting customer demand for mobile and multichannel solutions
03 Jul 2015
As companies look to embrace mobile and multichannel options to serve customers on their own terms, they rely on knowledge management to implement such processes as bill payment and insurance claims.
Revitalizing the Web experience
31 Mar 2015
Companies are relying on knowledge management to better handle the Web experience of external and internal customers.... "People are going to mobile now more than to our brick-and-mortar locations...
Creating a more knowledgeable, nimble organization
30 Jan 2015
"Our employees knew there was information on the intranet that they needed, but they had trouble finding it."
Finding and sharing salient information amidst a multitude of records
31 Dec 2014
The company produced 600,000 relevant documents to the FTC within days. That would have been impossible with other kinds of technology
KM for e-commerce growth
29 Sep 2014
"Our business is based on discovering new to market products, launching them into the marketplace and amplifying them to a large audience. A big part of this process is how our community lifts up our products and shares them with their own networks."
Financial service firms tap a wealth of KM features
03 Jul 2014
Click-through rates for mobile site visitors have increased from 15 percent to 50 percent, and the mobile traffic has increased by 8 percent.
BPM fosters responsiveness, growth and compliance
29 Apr 2014
Organizations reap benefits from a knowledge-enhancing Web experience
31 Mar 2014
Companies are using knowledge management to improve the Web experience of customers in life sciences, professional services, mortgage lending and a host of other industries.
E-commerce buys into KM
29 Sep 2013
"If you're handling 100,000 orders a year, even 10 cents an order can make a huge difference."
To stay on top of their game, financial firms embrace technology
05 Jul 2013
"When you have an online presence, a system that is three to four years old seems more like it's 20 years old."
Enterprises turn toward the cloud and reap clear benefits
28 May 2013
"We've been able to cut our deployment time from three months down to one month. It's a great empowering technology for users."
RM: tackling the volume and persistence of paper
29 Apr 2013
"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..."
Improving the web experience
31 Mar 2013
Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information
Social networking, analytics are boon to financial industry
05 Jul 2012
"Within the first six months, more than 85,000 users were participating in IBM Connections-driven social networking activity, making more than 1 million connections and forming 3,000 different communities"...
Optimizing the value of data in life sciences
01 Mar 2012
"We save about $12,000 a year in postage ... We are saving another $100,000 a year in supply costs, and we were able to downgrade our copier leases, saving us another $5,400 a year."...
KM facilitates workload for insurers
29 Sep 2011
By storing and sharing claims electronically, the company has reduced turnaround times by 47 percent...
Data centers, power distribution companies and construction firms all try to conserve energy
Following a greener path
05 Jul 2011
"Our challenge when we built our new data center was overall energy efficiency." Data centers, power distribution companies and construction firms all try to conserve energy...
KM to the rescue—Helping companies help their customers
01 Apr 2011
What do your customers really think about you?
01 Feb 2011
Web marketing—Chart a winning course with social media
01 Jan 2011
In downturn, KM uplifts travel industry
29 Sep 2010
Faced with a deep recession, increased security concerns and a growing propensity by travelers to cut back on their vacation and other discretionary spending, firms in the travel industry have discovered knowledge management solutions help them handle the downturn while some of their competitors close their doors...
Enriching Web sites to engage customers better
01 Jan 2010
Insurers improve productivity with KM
29 Sep 2009
"We wanted to be able to process more business with the same number of staff ... Being able to reuse information saves a tremendous amount of time..."
Pharmaceutical firms treat inefficiencies with KM
01 Jun 2009
Pharmaceutical companies are using knowledge management solutions to meet regulatory guidelines, analyze legal bills and track drugs from manufacture to sale...
The expanding scope of records management
01 May 2009
Law firms discover the value of KM
02 Feb 2009
Law firms are using knowledge management tools to improve customer service, to ease the discovery process and to better manage client billing and communications when working remotely...
Retailers look to KM to drive business
02 Jan 2009
In this difficult economic climate, retailers face more daunting challenges than ever. Many are using knowledge management solutions to help improve sales and their bottom line. The tools help retailers in such areas as managing inventories, driving marketing programs, targeting and retaining customers, and providing superior customer service...
Records management: BEWARE, PREPARE
03 Nov 2008
Increases in data breaches and the development of electronic discovery (e-discovery) are prompting firms to closely re-examine their records retention and management policies. New breaches seem to be reported monthly, if not weekly. In August alone, data breaches were announced at Countrywide Financial , Bank of New York Mellon, and Best Western, potentially affecting millions of customers...
KM reaps benefits worldwide for insurers
29 Sep 2008
Knowledge management solutions are being used globally in the insurance industry—in both large companies and small—to simplify research for customer information, to better manage files and to ensure coverage for claims...
Banks invest in KM
11 Jul 2008
Banks and other financial services firms (mortgage lenders, brokerages, etc.) are using knowledge management to monitor the competition and are starting to share knowledge throughout the enterprise, although they still have a way to go, according to analysts.
Knowledge management: a multifaceted remedy
30 May 2008
Pharmaceutical companies are employing knowledge management (KM) to enhance strategic performance across the enterprise, to help with long-term development of new products and to build more comprehensive knowledgebases, among other uses.
Employers & educators embrace e-learning
01 Apr 2008
Organizations are counting on e-learning solutions to facilitate in-house training, to stay abreast of security issues, and to locate and consolidate knowledge.
KM makes inroads into retail
05 Feb 2008
Retailers are incorporating knowledge management into their processes to gain advantage over their competitors, enabling executives and lower level managers to quickly run reports on sales and other performance measures, to handle inventory better and to gain a clearer understanding of their products.
A safety net for insurers
27 Sep 2007
Insurance companies are depending on knowledge management (KM) to determine risk, price policies, control costs and improve customer service.
Calling on KM to keep telecoms prosperous
31 Aug 2007
As the telecommunications industry has evolved to include data, video and Internet communications, as well as voice, the provider landscape has become more complex.
Whether by air, rail or highway, transportation gets a boost from KM
10 Jul 2007
Transportation companies are relying on knowledge management to track fleets, maximize revenues and reduce operating costs, as well as to gain other benefits.
Pharmaceutical firms discover the therapeutic value of KM
30 May 2007
A bright prognosis for EMRs
30 Apr 2007
Although electronic records management has been around for a number of years, it’s still in its early stages in the medical community...
BI: core to the enterprise
26 Apr 2007
“The evolution of BI will continue to be driven by the business need to incorporate BI-style analytics directly into business process management,”...
GOVERNMENT gets a GRIP on KNOWLEDGE SHARING
01 Apr 2007
Government offices are starting to take advantage of enterprisewide knowledge management systems to share information across widely dispersed offices that handle everything from criminal arrests to land management to taxation. Although many of the technologies that enable that sharing, like enterprise content management systems, have been around for several years, numerous state, county and local governments are still in the beginning stages of their programs.
ECM...no slowdown in sight
01 Mar 2007
The disparate nature of content and the desire to share it companywide, as well as with business partners and customers, are challenges facing vendors and users of enterprise content management (ECM) systems.
01 Feb 2007
When a telecommunications company renews a calling card, the process has historically involved knowledge workers in billing, customer service and several other departments within the company each updating their records, a cumbersome process for a renewal that might be very small in revenue and therefore in profitability.
The new competitive intelligence: Raising the confidence quotient
27 Oct 2006
Competitive intelligence (CI) has attracted plenty of attention recently because of the explosion of information publicly available now through blogs, wikis, text messages, e-mail and other electronic communications...