FOIA Phobia: Inbox or Penalty Box
To get content in: CM solutions should also be readily capable of integration with other authoring tools and messaging applications currently in place. One system to address is the organization’s scanning
systems that often are associated to correspondence tasks. This is especially the
case when dealing with FOIA requests. Organizations may be required to catalogue requests received in paper form, but may also be interested in notifying senders of receipt. An integrated CM solution can allow users to easily handle various business processes for correspondence, while at the same time ensuring proper procedure and consistency of responses.
Whether an organization is handling vast numbers of FOIA requests, or the everyday requests of customers, correspondence management will continue to be a part of doing business. As the level of accessible information grows broader, requests will continue to increase. Take control of FOIA demands by implementing a robust enterprise content
management solution with powerful correspondence management, workflow and access control tools. This will allow your organization to focus on the task at hand, managing the inbox and staying out of the penalty box.
TOWER Software, a leading enterprise content management (ECM) provider to government and regulated industries, delivers award-winning information management solutions. Our product, TRIM Context 6, enables organizations to have compliant, secure and accurate information available to make confident business decisions. TRIM Context 6 won AIIM E-DOC Magazine 2006 Best of Show award for ECM suites.
1 AIIM Knowledgecenter Blog February 27, 2007. http://aiimknowledgecenter.typepad.com/weblog