FormAssembly launches new digital process automation platform
FormAssembly's new platform is designed to build secure, auditable, and compliant data processes. It introduces the next-generation of its built-in agentic AI assistant, Fai, which enables teams to build forms, workflows, and integrations from plain-language instructions. Additionally, it offers proactive governance and auditability, conversational intake agents, and headless MCP support.
“The new FormAssembly platform makes it incredibly easy to create not just forms, but entire processes,” said Rachel Burchick, Advanced Specialist, Technology Solutions at Pearson. “Using the AI builder removes a lot of the time and guesswork. The new intake agents go a step further. People can ask questions about a form right there on the spot, instead of getting frustrated or even abandoning the form outright. Together, I believe these updates will have a significant impact on our team’s efficiency, as well as end user experience.”
Most critical business processes start when a person shares information with the organization. What begins with a simple form can trigger a complex series of workflows involving sensitive data, multiple systems, and critical business decisions. FormAssembly solves the challenges of disconnected tools by bringing data collection and workflow automation together in a single platform, with security and governance built into every step.
The new FormAssembly platform is designed to meet organizations wherever they are on their AI journey. Teams can use Fai, FormAssembly’s AI assistant, to build end-to-end processes faster, deploy intake agents that guide respondents through the data collection experience, and connect their own agentic systems. Built with an AI-native, headless architecture, the platform allows AI agents to perform the same tasks as human users, so organizations can create and manage processes through external AI tools. FormAssembly takes a human-first approach to AI, so people stay in the loop to review and approve AI actions, which are continually recorded in the audit trail. Users can also build processes manually when they want greater control or need to follow internal policies on AI use.
Highlights of the new platform include:
Unified, AI-assisted builder: A single no-code environment brings form creation, workflow automation, and integrations together. The Fai assistant builds complete processes from plain-language instructions in minutes, work that previously took days or weeks.
Extensible, agent-ready architecture: Native connectors, webhooks, and a fully documented API and MCP server enable customers to connect external systems and AI agents directly to FormAssembly. Users can create and manage forms and workflows through their preferred AI tools while maintaining centralized governance over the underlying data and processes.
Intake agents: Innovative new AI agents securely collect information from unstructured conversations via voice and chat, transforming it into clean, structured data that is ready to power workflows, analysis, AI, and more.
Built-in governance and compliance: Data and process governance allows organizations to codify internal rules and evaluate every workflow against compliance policies before publishing.
Read the full press release at https://www.formassembly.com/news/formassembly-launches-new-platform/