DevRev Voice AI empowers shared organizational memory across agents

DevRev, maker of the agentic AI product Computer, announced Voice AI across its Customer Agent for self-service customer support—expanding the same organizational memory already powering chat and email into live customer conversations.

By embedding Voice AI into Computer and the agents built on it, DevRev is enabling voice agents to understand enterprise context, reason across business systems, and act while customers are still on the line, according to the company.

Enterprise voice AI is maturing to the point where natural conversation is table stakes as advances in large language models make realistic speech increasingly accessible. Organizations now need AI agents that understand how their business operates, connect information across fragmented systems, and resolve customer problems rather than simply routing them to another queue, the company said.

"Voice has become another interface for AI,” said Manoj Agarwal, co-founder and president at DevRev. "The interesting engineering problem isn’t making an agent sound more natural. It’s giving an agent enough context to make the right decision while the customer is still on the line. In an enterprise, the answer rarely lives in one place. It lives across tickets, documentation, customer records, orders, engineering systems, and business applications. If an agent can't reason within that context, it must eventually hand the conversation to someone who can. Shared organizational memory changes that by giving an agent enough context to resolve a problem instead of simply responding to it.”

Computer, by DevRev, builds a shared organizational memory by continuously synchronizing information across customer records, support tickets, orders, code, documentation, and business applications while preserving existing permissions. With this announcement, those same agents can now handle live calls, extending the same organizational memory, permissions, and workflows into another customer channel rather than introducing a separate voice AI product, the company said.

When a conversation needs a person, Voice AI hands off to a human agent with the full conversational context intact, so customers never have to start over. Conversations run in multiple languages with the low latency of natural speech, and every call is recorded, transcribed, and available for analysis out of the box.

Voice AI in Computer is designed for production enterprise environments. It connects to existing enterprise telephony through SIP-based integration, and existing DevRev customers can add voice without deploying another AI platform or rebuilding workflows they already run, allowing organizations to extend the same AI agent across chat, email, and voice, the company said.

Governance carries over with it, and field-level permissions are inherited directly from connected systems. Now, every interaction is auditable and every action is traceable, so the controls an organization applies elsewhere remain consistent during a live call.

Voice AI can be accessed now across the agentic suite in Computer.

For more information about this news, visit https://devrev.ai.