KMWorld Trend-Setting Products of 2026
One thing became clear as we put together this year’s list of Trend-Setting Products: AI is no longer a novelty or experimental; it’s woven into the fabric of new product offerings. In the past several years we’ve gone through the trends of generative AI and agentic AI as new, novel, shiny, and game-changing technologies. Now, we are confronting a KM environment where the various AI technologies are part of the infrastructure, where it’s necessary to move into production mode, where hype meets reality.
Trending products incorporate AI, each in their own unique way, to advance the practice of KM within enterprises. The hope is that AI will solve issues that have long vexed KMers. It will surface hidden knowledge, for example, whether it’s obscured by multiple silos, mislabeled, buried in complexity, awash with numerous versioning, or simply existing as unobserved data. AI can help modernize long-standing intranets. Knowledge orchestration across systems continues apace, as does workflow automation.
Platforms are evolving, natural language interfaces are becoming standard, knowledge access is spanning a large variety of devices, and the many large language models are encouraging knowledge sharing. Intelligent search, meaning extraction from unstructured content, along with the notion of context being more important than content, is on the rise. The increasing incorporation of AI agents into daily workflows gives new meaning to the old adage, “Actions speak louder than words.”
Core to technological advances, from a KM standpoint, is how they improve access to information and knowledge to improve the working lives of human beings. It’s partly the recognition of the importance of having a human in the loop, but it’s also about making work easier, contributing more to work/life balance, and enhancing the quality of work products.
KMWorld’s Trend-Setting Products list of 2026 identifies the contributions of forward-thinking companies that are leading the way in innovating for knowledge access and sharing, improving knowledge flows, and paving the way for knowledge managers. We encourage you to continue your exploration by visiting the companies’ websites to learn more.
Expanded descriptions of selected Trend-Setting Products (sponsored content) explaining what makes them unique are also included in this issue.
ABBYY: ABBYY Intelligent Document Processing—Purpose-built AI document processing for efficient business process automation, ABBYY Intelligent Document Processing can understand and extract information and data from documents—any type, any complexity, any language—like a human would.
Access: Access Unify—Helps users simplify how they manage physical and digital informa- tion. With one connected, modern experience, Access Unify streamlines the information ecosystem with solutions that enhance how users store, retrieve, govern, and protect information throughout its lifecycle.
Access Innovations: Data Harmony—The Data Harmony Suite builds explainable AI to improve search by analyzing text content and identifying concepts and terms for modeling; allows for taxonomy/thesaurus building and management; and automates indexing, classification, and semantic metadata enrichment.
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Accusoft by Apryse : PrizmDoc Enterprise—PrizmDoc Enterprise builds upon a foundation of secure document viewing and collaboration tools with the automation and intelligence of AI, transforming document chaos into a competitive edge with a solution designed for the modern enterprise.
Adobe: Adobe Experience Platform—A secure, single system of truth, Adobe Experience Platform provides shared, composable, and AI-supported capabilities—including data unification, insight generation, and more—that power Adobe Experience Cloud applications so teams can make data-driven decisions quickly and orchestrate individual customer experiences in real time.
Anthropic: Claude Enterprise—Give every employee secure access to Chat, Claude Cowork, Claude Code, and your company’s connectors with Claude Enterprise, providing the admin controls, management, and visibility your IT and security teams need.
Appian: The Appian Platform—Appian’s Agent Studio guides the building of enterprise-ready AI agents that can be dragged and dropped into process automation work, while Composer accelerates application modernization with AI-augmented development.
Archive360: Archive360 Unified Data and AI Governance Platform—Archive360 is the data and AI governance platform trusted for digital communications, governance, and defensible management—now bringing enterprise data and AI interactions under one platform and one governance model.
AtlasFuse, by ClearPeople: AtlasFuse—AtlasFuse is designed to help organizations transform scattered information across Microsoft 365 and connected enterprise systems into governed, contextual, and AI-ready knowledge—with features supporting KM, enterprise search, intranet, extranet, workspace governance, and AI orchestration through one integrated platform.
Atlassian: Confluence—The AI workspace that works with you, Confluence brings together all your ideas, documents, knowledge, and human and AI teammates in one place.
AWS: Amazon Connect—This suite of four agentic AI solutions—Amazon Connect Decisions, Amazon Connect Talent, Amazon Connect Customer, and Amazon Connect Health—represents a new approach to building AI for business, where AI works like a teammate, not a tool.
Bloomfire: Bloomfire Platform—The next evolution of AI-based KM, enterprise search, and business intelligence is available in one scalable platform.
Box: Intelligent Content Management—Intelligent Content Management combines Content with AI, so users gain strategic insights, automate workflows with agentic AI, and protect sensitive data at scale.
Canto: Canto DAM—Canto’s digital asset management platform is the AI-powered hub for your team’s digital content, seamlessly uniting organization, collaboration, and distribution in one solution.
Capacity: Capacity Platform—Reduce support costs, delight customers and boost revenue with one unified AI platform for AI agents, real-time agent assist, post-interaction workflows, and outbound campaigns.
Certinia: Professional Services Cloud—From resource planning to project delivery, Certinia’s Professional Services (PS) Cloud unifies operations on Salesforce to drive end-to-end efficiency and exceptional customer outcomes.
ClickUp: ClickUp Brain AI—Brain2 is the first AI with full awareness of all a company’s knowledge— every task, doc, decision, relationship, and conversation, structured and ready to work—powering every answer and execution across every team.
Context: Workspace—Workspace is where people and AI agents complete tasks together, on the same files, in the same environment.
Copyright Clearance Center (CCC): RightFind Suite—A set of integrated software solutions, RightFind Suite helps professionals at R&D-driven companies search, access, share, organize, collaborate on, and analyze content to generate data-driven insights and gain a competitive edge.
Creatio: Creatio Studio—An AI-native platform to build agents and applications, Creatio Studio provides AI coding agents and no-code visual designers—with no limits on agents, workflows, or scale.
Dataiku: Dataiku Platform—Dataiku brings analytics, models, and AI agents together in a single governed system, so enterprise AI runs with orchestration, visibility, and control from Day 1.
DataRobot: Enterprise AI Suite—This enables organizations to create and scale AI agents that integrate directly with business processes—driving efficiency, transforming operations, and delivering real results.
deepset: Haystack Enterprise Platform—Trusted by global enterprise, public sector, and defense organizations, Haystack provides the open source AI framework and enterprise platform to build agents with full control.
Document360: Knowledge Base Portal—With Knowledge Base Portal, access an enterprise-grade portal engineered for contributors, reviewers, and admins to deliver flawless documentation workflows.
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eGain: eGain Composer—An AI-based knowledge platform, eGain Composer provides a modular, full-stack developer platform that allows for the configuration of agentic flows to deliver accurate and compliant answers.
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Egnyte: Egnyte's AI Assistant—Egnyte’s AI Assistant works directly within the Egnyte environment, using RAG to provide accurate responses grounded in authorized files.
Elastic: Elasticsearch—An open source, distributed search and analytics engine, Elasticsearch is built for speed, scale, and AI applications.
Evalueserve: Insightsfirst.AI —Transform how your organization captures, analyzes, and acts on market intelligence with AI-powered technology enhanced by domain experts.
expert.ai: EidenAI Suite—EidenAI Suite offers a comprehensive suite of fully deployable and tailored AI solutions designed to meet the specific needs of any industry.
Fisent Technologies: BizAI Studio—Fisent BizAI Studio is an agentic AI solution that models, digitizes, and automates complex business processes to enable automated interpretation, intelligent decisions, and streamlined workflow execution.
Foxit Software: PDF Editor—Foxit PDF Editor is the all-in-one, AI-powered PDF solution that allows you to edit, organize, and collaborate easily, enabling you to do more with documents.
Franz: AllegroGraph—AllegroGraph is a horizontally scalable, high-performance, and trans- actional semantic graph, vector, and document database platform that turns complex data into actionable business insights.
Fujitsu: Modern Workplace—Fujitsu Modern Workplace provides a platform-based approach to delivery, leveraging Microsoft’s advanced 365 technology and using DevOps principles to deliver an always up-to-date and flexible digital workplace, ensuring a seamless, modern, and efficient work environment for your people.
Glean Technologies: Work AI Platform—A horizontal, open agent platform, Glean’s Work AI Platform enables organizations to quickly and securely deploy AI and autonomous agents anywhere in the enterprise with open APIs and hosted Model Context Protocol servers.
Google: Gemini—Gemini is Google’s family of multi-modal LLMs, built from the ground up with advanced language understanding and reasoning and designed to be the most helpful and personal AI assistant.
Graphwise: Graph AI Suite—By combining the deterministic logic of knowledge graphs with the predictive capabilities of GenAI, Graphwise’s Graph AI Suite introduces an layer of trust, context, and reasoning to your applications.
Guru: Knowledge Agents—Guru’s Knowledge Agents structure your knowledge, keep it accurate, and deliver it to every person and AI system in your stack.
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Hyland: Hyland Content Innovation Cloud—The Content Innovation Cloud transforms fragmented enterprise data by connecting information across systems, enriching it with business and industry context, and activating it within governed business processes to support enterprise-scale AI adoption.
IBM: watsonx—IBM watsonx is IBM’s portfolio of AI products that accelerates data-driven decisions by delivering AI-powered insights with trusted, governed data, enabling faster, smarter business outcomes that integrate seamlessly with existing tools and infrastructure.
Indico Data: Intake and Orchestration Platform—Giving teams full control over how unstructured insurance work is ingested, enriched, and routed, the Intake and Orchestration Platform is built for underwriting, claims, and servicing operations—automating high-volume intake and coordination with transparency and precision.
IntraFind: iFinder—The enterprise search software solution, iFinder is the tool for processing information quickly and accurately, gaining valuable insights, and thus creating the ideal basis for informed decisions.
KMS Lighthouse: Self-Service—Empower customers with 24/7 knowledge with the Self-Service platform to deliver the best customer service possible.
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KnowledgeLake: KnowledgeLake Platform—Capture, AI, workflow, content management, and audit on a single cloud-native platform— not a stack of tools held together with services contracts—with the KnowledgeLake Platform.
Kodak Alaris: Info Input Solution—KODAK Info Input Solution is intelligent document processing software that automates and simplifies the journey, from document arrival to usage in business processes—quickly, accurately, and reliably.