Modernizing document management in the AI era with M-Files

Modern knowledgebases are reshaping knowledge management by enabling organizations to capture, organize, and retrieve institutional knowledge at scale.

Today, that knowledge spans far beyond traditional text documents and includes emails, customer communications, images, video, and audio. 

A living knowledgebase brings this content together into a centralized, searchable, AI-ready environment with automated workflows and real-time access. 

KMWorld recently held a webinar, Migrating to a Living Knowledge Base from a Document Management System, with Que Mangus, senior product marketing manager at M-Files, who explained that by helping ensure information stays current, governed, and easy to find, it enables employees to access accurate knowledge with greater confidence.

Document management matters now more than ever, Mangus said. It provides the foundation for access control, version control, workflow control, and captured inputs and outputs. But we need more than document management, he explained.

Context is the key to effective AI. Context is the guidelines and rules of the road that AI needs to execute its given task. It is the new frontier of maturity for AI.

Without context, you will never be an AI-powered business. AI can’t recognize intent or be trusted without surrounding human knowledge, Mangus stressed.

Fragmentation is a core problem blocking AI value because disparate systems fragment context. It causes the following problems:

• Increased risk and compliance exposure from siloed governance
• Escalating IT costs and complexity from a disconnected technology stack
• Unrealized AI value due to limited access to business-critical content
• Worker Inefficiency from fragmented workflows across m365 and other systems

According to Mangus, M-Files captures and centralizes context across business systems. The best kind of context is “authoritative,” meaning systems of record are maintained and validated by humans. Microsoft 365 and M-Files together bring even more context.

The combination of both solutions can increase ROI from Microsoft 365 copilot, offers more AI use cases for the business, more intelligent AI, and trusted content/trusted AI.

For the full webinar, featuring a more in-depth discussion, Q&A, and more, you can view an archived version of the webinar here.