Capacity acquires KLaunch to strengthen conversational AI capabilities
Capacity is acquiring KLaunch, a conversational AI company that helps government, healthcare, nonprofit, sports, and entertainment companies better connect with their customers—enabling Capacity to deepen its conversational AI capabilities and expand its reach.
“Customer expectations keep rising, and KLaunch represents another strategic piece in our compound startup approach: building an omnichannel platform that addresses the full spectrum of customer engagement challenges,” said David Karandish, CEO of Capacity. “KLaunch’s specialized expertise in government, healthcare and nonprofit sectors deepens our ability to deliver best-in-breed technology that addresses the unique needs of these industries across the entire customer experience journey.”
KLaunch, based in Indianapolis, Indiana, offers specialized conversational AI solutions to mission-critical organizations, including Girl Scouts, Gleaners Food Bank, and the U.S. Department of Veterans Affairs. The company’s proven track record of automating customer conversations across multiple channels has made it a trusted partner for organizations that serve their communities, the company said.
KLaunch’s core capabilities include:
Sector-specific expertise: Purpose-built solutions for government agencies, healthcare systems, nonprofit organizations and sports and entertainment companies
Generative AI at the core: Advanced conversational tools that handle complex queries and provide contextual responses
Revenue-focused engagement: Tools designed to boost conversions and drive meaningful interactions across channels
Omnichannel integration: Works across web, mobile and social platforms with industry-specific customization
“We’ve always believed that powerful conversational AI should enable organizations to create meaningful connections with their audiences,” said Josh Ross, CEO of KLaunch. “Capacity’s commitment to pushing boundaries and advancing the industry through cutting-edge technology makes this partnership a natural fit. Together, we’re positioned to deliver sophisticated AI tools that will redefine how organizations engage with the people they serve.”
The KLaunch team will integrate into the broader Capacity organization following the acquisition, with plans for customers to continue working with their existing teams while gaining access to Capacity’s expanded platform capabilities, such as enhanced automation tools, broader channel support, and greater scalability, according to Capacity.
The terms of the KLaunch transaction are confidential.
For more information about this news, visit https://capacity.com.