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Talkdesk Autopilot for Retail bolsters complex CX

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Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology, is introducing generative artificial intelligence (GenAI) capabilities that power deeper self-service and agent-supported workflows to assist retail brands deliver seamless customer experiences.

These enhancements are available on Talkdesk Retail Experience Cloud, an AI-powered, out-of-the-box, customer service platform purpose-built for brands in the retail, e-commerce, and consumer goods space.

Announced this week at CommerceNext, new preconfigured GenAI-powered use cases available on Talkdesk Autopilot for Retail enable retailers to gain instant value by autonomously resolving common yet complex customer service scenarios through self-service, according to the company.  

Consumers now have greater control over managing and changing individual items in a large order, without canceling the full order. Via connection with location directories, customers receive personalized, contextual recommendations based on the best physical location for their needs.

Talkdesk has made personalized and convenient customer service more effortless than ever for retail brands. The Talkdesk Retail Experience Cloud now gives agents a live, real-time view of consumers’ shopping carts to provide tailored, timely, and relevant service. As a result, agents can drive more value for their business through increased average order value, customer satisfaction, and items per order.

Talkdesk Autopilot for Retail leverages GenAI to automate common customer inquiries related to orders, shipments, and deliveries. With deep and broad integration into retail systems, Talkdesk Autopilot allows retailers to provide hassle-free, round-the-clock, excellent self-service experiences to their customers, according to the company.

Talkdesk is delivering AI-powered customer experience innovations that help enterprises across retail and other industries set themselves apart in the market.

Talkdesk has been empowering practical AI in the contact center since 2018.

“Consumers’ customer service expectations are on the rise, especially in retail, so it’s critical for brands to deliver an AI-powered journey that ensures an excellent experience while driving retailers’ business outcomes,” said Ed Durbin, vice president of retail strategy at Talkdesk. “We are focused on giving retailers innovative AI capabilities that allow them to stay ahead of their own customers' needs and drive brand loyalty and customer lifetime value, right out of the box, from day one.”

For more information about this news, visit www.talkdesk.com.

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