KMWorld 2023 Video - How to Develop an Effective Knowledge Center

Video produced by Steve Nathans-Kelly

What is a knowledge center, and how can an organization build one with a clearly defined purpose and scope, targeted experiences personalized for users, engagement metrics, and an established governance process that will make it effective and sustainable?

Knowledge Dynamics Owner Linda Lavelle explains how her organization has implemented an effective knowledge center development process and outlines the steps they followed in this clip from KMWorld 2023.