Ringover introduces AI conversation intelligence platform for sales and customer service
Ringover, a provider of cloud communications and contact center solutions, is releasing Empower, an AI-powered conversation intelligence platform that analyzes conversations and provides data-driven insights that help sales teams sell more effectively and support teams to accelerate their customer experience.
According to the company, acknowledging the relevance of AI in the future of business communications, Ringover and its dedicated AI team have spent over two years developing proprietary technologies capable of meeting the challenges of companies in terms of prospecting and customer relations.
With the launch of Empower, the company takes a step further in its AI journey to help SMEs better serve their own customers through conversational analysis, the vendor said.
"Today, no manager has the time to properly listen to or navigate through all of their agents' conversations,” said Ludovic Rateau CTO and co-founder of Ringover. “But recorded conversations are black boxes, full of valuable information for a company wanting to improve its customer experience. Through Empower, our customers can fully and easily exploit this information, extracted by AI, to help with both their customer relations and business growth.”
Designed to revolutionize conversational analysis, Empower can:
- Analyze performance real-time during calls
- Identify key patterns
- Filter for keywords like competitors and pain points
- Recommend optimal responses based on consumable insights
- Inform sales and customer support training
All these actions enable companies to offer their customers and prospects a high-quality, personalized service.
After transcribing calls and providing a summary of key conversation points, based on OpenAI capabilities, Empower helps teams converse with their prospects through augmented analytics like mood of the caller, speech rate and number of interruptions in a conversation.
The tool can identify pertinent moments in conversations that agents may want to flag in future calls and translate transcribed calls into English, French and Spanish. Empower can be integrated with other core business tools, including multiple CRM platforms, to support a unified suite of business communication services.
"We aim to position ourselves as a market leader in business communication software with the launch of Empower. Following the success of ChatGPT, we have added OpenAI technology to quickly offer our customers the most advanced features on the market," continued Rateau.
For more information about this news, visit www.ringover.com.