Kyndi Clarity empowers users to immediately find accurate information

Kyndi, a natural language processing (NLP) company, is releasing Kyndi Clarity, a natural language-enabled self-service customer support solution that delivers accurate results instantly, in just one click.

Kyndi Clarity enables customers and employees to find accurate and trustworthy information on their own, without having to wait on the helpline or call support teams.

Built on top of the Kyndi Natural Language Platform, Kyndi Clarity provides customers with precise answers in their time of need, allowing companies to improve first contact resolution (FCR) rate, drive customer support efficiency, and boost both customer and agent experiences, according to the company.

Kyndi Clarity maximizes the relevancy and speed of finding trustworthy answers in unstructured, text-based data to accelerate time-to-issue resolution.

According to the vendor, with the ability to deliver highly relevant information to customers and agents regardless of how they phrase their questions, the solution enables effective, end-user self-service while reducing the burden and cost for support teams.

With fewer tickets to process, support professionals can focus on more complex issues and resolve them more effectively and efficiently. New agents can also leverage Kyndi Clarity to find relevant and correct information about important company policies and multiple business offerings quickly, accelerating their onboarding.

 By providing comprehensive analytic insights into users’ behaviors and needs, the solution also enables content and knowledge management teams to make informed decisions on content curation and improvement.

Kyndi Clarity can be deployed in a couple of weeks, as opposed to months or years, and requires no data labeling, model training, or specialized machine learning expertise, according to the company. Additionally, organizations can easily integrate Kyndi Clarity into any self-service channels such as Chatbot, Search, and IVA via RESTful APIs to boost the efficacy of those tools when individuals use them to find the right information.

“Customers and employees alike are tired of ineffective solutions like Chatbots and IVAs because these tools fail to find the right answers for them. ChatGPT showed the world there is a better way to search, and Kyndi Clarity now makes those same technologies usable in the enterprise,” said Ryan Welsh, CEO and founder of Kyndi. “Kyndi Clarity helps people answer questions by providing highly relevant, trustworthy, and context-driven information in a simple, self-service manner to optimize customer experience and improve employee productivity.”

For more information about this news, visit www.kyndi.com.