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Espressive integrates with Workday to support personalized experiences for employees

Espressive, a provider of artificial intelligence (AI) for enterprise service management (ESM), is offering integration with leading HR systems such as Workday, SuccessFactors, and BambooHR. This move gives employees one place to go for immediate, personalized answers to all of their HR-related questions and issues, according to the vendor.

The Espressive AI-based Virtual Support Agent, Barista, understands thousands of employee phrases across the 100 most common Workday questions with use cases covering everything from onboarding to managing time off requests and invoices.

Barista can assist employees by enabling access to information in Workday, such as PTO days and timecard information, using their natural language.

Barista also updates information in Workday in real time across a wide range of use cases such as managing PTO, looking up employee data, and facilitating employee onboarding.

“The advent of the hybrid workforce has inundated HR teams challenged with the dual responsibility of providing support for their on-site and remote employees while prioritizing the employee experience,” said Pat Calhoun, founder and CEO of Espressive. “Customers are looking for immediate ROI and want to avoid the complexity of building language recognition on a toolkit, such as those available from IBM Watson, ServiceNow, and Workday. The Barista virtual agent comes pre-equipped understanding the HR language of employees, while providing a single point for virtually any HR question.”

The integration of Espressive Barista with leading HR systems means employees can turn to Barista as the single, automated hub for questions across all HR tools.

This improves the employee experience, which has a positive impact on productivity, satisfaction, and retention; increases employee use of HR tools; improves the ROI on HR technology investments; and frees up HR support staff from answering repetitive questions and continuously researching answers for all geographies, so they can focus on high touch interactions.

Barista automates the resolution of up to 80% of HR questions on an expansive range of topics such as benefits, payroll, annual reviews, and company policies, according to the vendor.

Barista also automates employee workflows, such as vacation requests, onboarding, benefit inquiries as well as associated approvals. Future integrations with other leading HR systems will be available soon.

For more information about this news, visit www.espressive.com.

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