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Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

Upland snaps up BA Insight to expand search capabilities

Upland Software, a provider of cloud-based tools for digital transformation, has acquired BA-Insight, Inc., a provider of enterprise search solutions for global organizations.

According to Upland, the acquisition of BA Insight is part of its continuing strategy to build its knowledge management product portfolio by giving customers a new way to conduct searches that span their enterprise systems to deliver relevant, personalized, and actionable results.

The purchase price paid for BA Insight was $33.4 million in cash at closing (net of cash acquired).

“Our acquisition of BA Insight was driven by our customers’ needs, specifically in the business services, life sciences, and legal industries, where knowledge workers are spending wasted hours using ineffective enterprise search tools trying to track down the right documents to do their work,” said Rod Favaron, president of Upland. “This is because most enterprise search technology does not connect to all relevant sources, is generic in its taxonomy when it should be specialized, and never gets better. BA Insight solves these major search challenges facing specialized knowledge teams today.”

“Our mission at BA Insight has always been to provide a personalized and connected enterprise search experience that specialized knowledge workers need to do their jobs,” added Massood Zarrabian, chairman and CEO of BA Insight. “As we join Upland, we are excited to bring our powerful open and flexible search platform to an extensive enterprise customer base and to a world class company with a long-term investment in both the knowledge management and document workflow markets.”

This acquisition marks the third in Upland’s knowledge management product portfolio.

For more information, go to www.bainsight.com and www.uplandsoftware.com.

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