Celebrate the Success Stories of Knowledge Management - 2022 KMWorld Awards

The Rapid Evolution of Collaboration Features

Video produced by Steve Nathans-Kelly

Daniel Rasmus, principal analyst, Serious Insights, traced the curve of evolution and the move toward parity among major collaboration platforms during his presentation at KMWorld Connect 2020.

The COVID-19 pandemic has pushed organizations to adopt a variety of collaboration features as workers moved from the office to remote enviornments, Rasmus explained.

"This pandemic has forced them to rethink everything and to re-invest," Rasmus said.

Platforms are being adopted that allow organizations to understand the health of the organization, scalability, directing employees on where to go and how to find the information they need, he explained.

Several platforms for collaboration include Cisco's Webex, Microsoft Teams, and Google's move to adopt a workspace-like platform that brings together all of its tools.

"We're seeing companies with platforms that have kind of languishedgetting huge influxes of capital to help them bring more features to the platforms," Rasmus said. 

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