Verint Systems introduces improved automation abilities

Verint Systems Inc, the customer engagement company, is releasing new enhancements to Verint’s Desktop and Process Analytics (DPA) solution, part of its Workforce Engagement offering.

These new software capabilities allow a business to map out and design a process visually, create action cards for each of the steps, and link the triggers needed to capture key events from the employee desktop quickly and easily.

All process mapping exercises were historically done on paper or in other solutions. Now organizations can design, map, organize and create desktop triggers for real-time process mapping all within one solution.

By simplifying the process of designing desktop automation, organizations can now more easily find processes that are ripe for automation and move forward in their journey to creating a hybrid workforce.

In today’s complex work environment, employees struggle with navigating a host of applications and the need to find the right answers and follow the right processes, said John Goodson, SVP and general manager of products, Verint. The new Workforce Engagement enhancements use automation at key points to improve the experience for customer and employee alike, he said.

These automation innovations are available now as part of Verint’s Workforce Engagement suite, both in the cloud and on-premises.

For more information about this release, visit www.verint.com.