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AI or IA—Intelligent Assistants?

In a session at KMWorld 2018, Trevor Cookson, AI product manager, M-Files Corp., looked at the potential of AI to facilitate the development of intelligent assistants.

The 22nd KMWorld conference was co-located with Taxonomy Boot Camp 2018Enterprise Search & DiscoveryText Analytics Forum ’18, and Office 365 Symposium at the JW Marriott in Washington, DC.

The presentation reviewed how a data manipulation package can provide many capabilities which we would associate with a functional but low level personal assistant, requiring the ability to organize unstructured data, and to provide personalized query results.

The extension to something which we would regard as a true AI-based intelligent assistant is still a stretch, however, for the time being. This AI-based intelligent assistant would be capable of retrieving answers (not just documents; doing research; routing and disseminating appropriately proactive knowledge capture.

According to Cookson, this is within the realm of what an AI-enabled system will be capable of in the not-so-distant future. Furthermore, voice recognition capability is improving and holds the potential to enable such a personal assistant to be voice activated and voice responding.

Many speakers have made their presentations available at www.kmworld.com/Conference/2018/Presentations.aspx.

KMWorld 2019 will be held November 5-7, 2019 at the JW Marriott in Washington, DC, with pre-conference workshops on November 4.

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