The Long- and Short-Term Impacts of AI Technologies
06 Jan 2025
A much less-known but arguably more critical tech law is Amara's Law, which states that we tend to overestimate the short-term impact of new technology while underestimating its long-term effects.
The rise and potential fall of the citizen developer
09 Sep 2024
The citizen developer movement was heralded as a revolution. Like most revolutions, things have sometimes gone differently than planned. The logic is sound, empowering those who know the business best to build the tools and systems needed to do their job. Ah, if only things were that simple …
Inefficient at the speed of light
09 Sep 2024
While process mining started years ago as a mainly data-driven exercise, its stated goal is to be knowledge-driven. Given KM's multidisciplinary scope, we can play a major role in achieving that goal. Any process, no matter how simple, has the potential to reach across an entire business ecosystem, including all stakeholders. This seems like a perfect match for collaborative workflow, AI/ML, knowledge graphs, human sensemaking, and many of the other arrows in our KM quiver.
The flip side of generative AI: Extractive AI
13 Mar 2024
Extractive AI takes a more comprehensive and transparent approach to machine intelligence.
The trust problem with GenAI
08 Jan 2024
2023 has been the year of ultra-hyping GenAI, and who is paying for this deluge of marketing? Technology vendors that want us to buy it. Again, it's impressive stuff, but when we shift from selling to buying and ultimately using it, many tough questions need to be asked.
Are you data-driven or knowledge-driven?
07 Sep 2023
We no longer need to blindly accept the output of even the most sophisticated AI/ML platforms. In fact, we should not consider any artifact, whether produced by humans or machines, as valid knowledge unless it contains not only supporting data and analyses, including provenance, but also an explanation of the underlying plausibility.
Get your game on: KM skills needed for reliable use of LLMs
07 Sep 2023
There is no questioning that generative AI is here to stay, but its use in mission-critical work has some way to go before it can be trusted and let loose.
AI technologies upending traditional KM
08 May 2023
If we are not careful and proactive about it, the concept and importance of knowledge itself may soon become blurred or lost.
Look to the skies for KM opportunities
08 May 2023
Then there's the inevitable demand for more automation, from the flight planning and clearance process to the operation of the air vehicles themselves. No human or group of humans could possibly keep track of so many constantly changing variables
Return on … Infrastructure???
08 Mar 2023
As our physical and IT infrastructure continues to grow in size, complexity, and vulnerability, people and the knowledge they possess will play an ever-increasing role.
The human capability to under-or overestimate
03 Nov 2022
Yet maybe the most glaring example of underestimating humans we encounter in our work is in the world of AI. It's partly the term "intelligence" in AI that misleads so many, as AI is not intelligent in the same way that humans are intelligent. Though powerful, AI ultimately matches patterns it has learned, and even the smartest of AI systems is limited in how many patterns it can match and make sense of.
Dispatches from the edge
07 Jul 2022
Edge-of-chaos decisioning means being continually informed on the critical elements needed to make better, faster decisions.
The critical part of critical infrastructure
08 Jul 2021
Whether we're talking about infrastructure to support the flow of goods or the flow of knowledge, all require energy, and lots of it.
The coming blue wave
05 May 2021
It should come as no surprise that topping the list of requirements to create and sustain a vibrant blue economy are innovation, learning, and collaboration.
Decentralized knowledge management
05 Nov 2020
Decentralization, though a boon to technology vendors, poses a unique set of challenges and risks for information and knowledge managers to grapple with.
The twisted case of facial recognition
04 Sep 2020
Machine translation continues to make strides forward. Facial recognition, on the other hand, has entered the twilight zone.
Bringing adult supervision to machine learning and AI
01 Nov 2019
Human and machine knowledge governance has many moving parts. No governance means leaving things to chance. Too much governance means clogging up the system and slowing things down to a crawl. The trick is achieving the right balance based on your organization's size, goals, strategy, and risk profile.
Ethical issues in AI and cognitive computing
06 Sep 2019
Many innovations from the past needed the insight of entrepreneurs as well as technologists to change the world. That's also the case with machine learning and AI.
Coming soon to your newsfeed —Ethics and AI
11 Mar 2019
People need to be sensitive to the many ways ethical judgments are being baked into the fabric of their AI projects.