Knowledge Management > KM In Practice
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge.

Global advertising firm moves to Nuxeo Cloud Service

TBWA\Worldwide uses content services platform as foundation for "cloud-first" directive

Manquehue Hotels provides the personal touch with Oracle Hospitality

Hospitality technology fuels hotel chain growth

Olive oil producer deploys IBM Blockchain for full traceability

IBM helps CHO create provenance record for olive oil from grower to consumer

Mapping and geospatial analytics software company future-proofs digital foundation

With Adobe Experience Manager as a Cloud Service, Esri's development time has improved by 20%-50%

Alfresco helps hospital go paperless

New initiative streamlines processes and improves patient outcomes

Zebra Technologies chooses LevaData to manage materials sourcing

LevaData can bring Zebra Technologies growth through digitization and AI enablement

Accenture helps shipbuilder improve BPM

‘Shipyard 4.0' platform will leverage Industry 4.0 technologies, including digital twins, modeling and simulation, and AI

HTC VIVE and The Wild collaborate with adidas to revamp design and storytelling process

The sports brand enhanced its workflow with collaborative virtual reality

U.S. DOJ taps Thomson Reuters

U.S. Attorneys and other legal professionals across the DOJ will have access to legal products and services

Deutsche Bank selects NetDocuments

Native cloud platform vital to bank's global digital strategy

Alliance Bank improves CX with Ephesoft’s intelligent capture solution

Financial services organizations typically have high-volume, high-value documents, which can be manually intensive if processes are not automated

RCBC Bankard improves fraud detection with voice biometrics

Faster authentication can reduce contact center costs, help eliminate the need for security questions, and contribute to an enhanced customer experience

Malaysia Airlines deploys Viasat's Aerodocs document management system

Enhances the airline's digital transformation strategy and streamlines compliance reporting

Swiss Re Group chooses Expert System

Insurer powers knowledge-intensive processes with AI-driven approach 

Accenture helps Radisson Hotel Group transform its group sales, business development, and operations

Built on Salesforce Sales Cloud and Salesforce Community Cloud, the solution helps owners and franchisees to easily and consistently onboard hotels, maintain brand standards, and respond to sales opportunities

Crystal cruise line transforms digital presence  

Progress Sitefinity enables personalized, responsive mobile-first website

New collaboration targets medical research

Analysis of a secure, cloud-based electronic health records dataset of more than 30,000 patients will help uncover hidden trends that will lead to new treatment strategies

Cognosante selects Talkdesk to support contact center operations

With a customer service operation that routinely adds several hundred agents at multiple times throughout the year, maintaining an outstanding customer experience is a top priority for Cognosante

Hilton explores workforce feedback using flexible and user-friendly platform

Through a partnership with Luminoso, Hilton was able to process its team member comments using Luminoso Daylight in minutes

SEC selects Casepoint for its cloud-based e-discovery pilot

Cloud-based electronic discovery system will help drive greater efficiency